Chad Buliamu

I’m a bilingual (English/French) Sales Executive & Technical Support Specialist with a Bachelor of Information Technology and over 6 years of experience across the BPO, financial, and e-commerce industries. I’ve built my career around driving new client acquisition and delivering high-stakes customer success, combining a data-driven analytical approach with leadership and soft sales to optimize business performance.

In my current role at LTVplus—RoC® Skincare, I reduced product quality complaint escalation time by 40% (from 48 hours to under 24 hours) by implementing a structured adverse reaction protocol within Zendesk, while maintaining high empathy and clinical accuracy for European and UK markets. I’ve achieved a 95% customer satisfaction score across French and English-speaking customers and improved retention by 20% for repeat buyers through personalized follow-ups, proactive refund handling, and CRM-based journey tracking across Shopify-powered storefronts; earlier results include increasing client acquisition by 30%, achieving a 50% increase in deal closures, and boosting customer retention by 25% using CRM systems to track leads and strengthen customer engagement. I’m especially strong navigating complex CRM ecosystems—including Gorgias, Shopify, Zendesk, Salesforce, and Genesys—to resolve technical escalations and improve operational efficiency.