Celida Colmenares

Delivered technical demos and built proof-of-concept environments to test feasibility, performance, and scalability. Built and maintained SQL queries, RESTful APIs, COBOL modernization, and data workflows while validating data integrity and performance.

Managed daily lab operations, case tracking, inventory, timelines, and documentation for 40+ cases a week across clinical workflows. Implemented a HIPAA-compliant digital tracking system that improved coordination, workflow efficiency, and operational output by 45%.

Owned end-to-end feature product ownership for application releases, defining feature requirements, prioritizing roadmap items, and translating user insights. Managed project timelines and developed optimized SQL/PostgreSQL databases for 5 reporting pipelines.

Led client onboarding and deployment support, managing end-to-end communication, troubleshooting, and issue resolution across web-based and software systems. Resolved 30+ tickets and improved customer satisfaction by 25%.

Played a key role in the successful launch of initiatives, developing detailed programs and workshops, leading to a 200% increase in engagement. Tracked campaign data, partnerships, and program records using spreadsheets and reporting tools.

Managed client accounts, policy administration, and service requests for 50+ accounts across multiple product lines. Supported risk assessment and compliance reporting for 40 cases per month, achieving 96% accuracy through systematic data validation and documentation.

Pursued a Bachelor of Arts in International Relations with a focus on Diplomacy, developing strong analytical and communication skills.