Open to opportunities

Maria Jaramillo

@mariajaramillo

Message

Bilingual software engineer skilled in full‑stack web development and customer success.

United States

Message

What I'm looking for

I seek a collaborative role where I can build scalable full‑stack web applications, leverage CRM experience to improve customer outcomes, and grow within a supportive, cross‑functional team.

I am a bilingual (English/Spanish) software engineer and customer success professional specializing in full‑stack web development with JavaScript/TypeScript, React, Node.js, and PostgreSQL. I deliver user‑centric solutions, collaborate effectively with distributed teams, and drive measurable improvements in engagement and process efficiency, including a 20% user engagement increase on a React Native project.

My background blends technical delivery and client-facing roles—managing CRM systems like HubSpot and Salesforce, ensuring HIPAA and regulatory compliance, and leading teams to improve service quality. I excel at building scalable web applications, optimizing workflows, and communicating across stakeholder groups to achieve business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Brand Engagement Advocate

Current

Toyota Motor Corporation

Mar 2025 - Present (6 months)

Serve as liaison between customers, dealerships, and corporate teams to resolve complex product, telematics, and warranty inquiries, improving customer satisfaction and driving process improvements through CRM analytics and bilingual support.

Customer Success CRM Case Management Process Improvement Communication Telematics Data Analysis

Current

Full Stack Engineer Intern

Current

ConvertClick Digital Analytics LLC

Nov 2024 - Present (10 months)

Designed, developed, and deployed a cross-platform mobile app using React Native, Node.js, and SQL that increased user engagement by 20% and integrated secure payment processing for charity collaborations.

React Native Node SQL Cross Platform Development Performance Optimization Payment Integration REST APIs Git

Current

Bilingual Member Success Manager

Current

Alignment Health Plan

Jun 2024 - Present (1 year 3 months)

Managed HubSpot CRM data and HIPAA-compliant member records, oversaw a high-volume processing team handling 3,000+ pages daily, and led training to improve CRM proficiency and member service quality.

HubSpot CRM Management HIPAA Data Entry Quality Assurance Member Relations Process Improvement

Bank Associate

JPMorgan Chase

Jul 2022 - Jul 2024 (2 years)

Provided bilingual client support and managed sensitive financial information, reducing processing times by 15% through efficient communication and adherence to compliance and data privacy standards.

Customer Service Compliance Data Privacy Problem Solving Banking Operations

Supervisor Agent

American Income Life

Jan 2020 - Jul 2022 (2 years 6 months)

Led and trained an insurance sales team, improving sales performance through CRM-driven workflow improvements and delivering consultative insurance solutions to clients.

Team Leadership Sales Coaching CRM Consultative Sales Workflow Optimization Consultation

Education

Degrees, certifications, and relevant coursework

Fullstack Academy Powered By University of Texas

Software Engineering Immersive Certificate, Full-Stack Software Engineering

2023 - 2024

Activities and societies: Built and deployed responsive web applications, collaborated in agile teams using Git, and focused on performance optimization and user-centric design.

Completed an immersive software engineering program specializing in full-stack development with Node.js, React, and PostgreSQL, delivering hands-on projects and collaborative, agile work.