At Squarespace, I answer customer questions about its appointment scheduling platform through live chat and email. I use company resources and policies to guide customers, and I meet quality, productivity, and customer satisfaction targets.
I also help research and respond to technical or complex escalations, and flag important customer issues. As the product and its policies change, I learn about new features and adapt my guidance.
At NEC of America, I supported internal and external clients, diagnosed software issues, and used cloud-based tools to resolve problems remotely. I also used SQL for data manipulation and corrections and supported field technicians during hardware installations.
Through Coursera's Data Analytics certificate, I'm learning data cleaning, analysis, and visualization with spreadsheets, SQL, R, and Tableau. My studies at Dallas College also covered basic programming in HTML, Java, C#, and VB.
