Cecilia Muiruri

I've supported U.S. healthcare practices as a remote front desk virtual assistant, coordinating patient scheduling, intake, insurance verification, follow-up, and administrative operations.

At The Avenue Care Hospital, a physical therapy practice in Ohio, I managed inbound patient calls and messages, organized appointments and referrals, maintained patient records, and followed up after missed appointments and care-plan gaps.

Previously, I served as the first point of contact for a confidential U.S. healthcare practice, providing EST coverage for calls, scheduling, appointment confirmations, insurance verification, and eClinicalWorks record management.

My customer service experience at The Nairobi Expressway strengthened my ability to manage high-volume communications, resolve billing and service issues, maintain accurate records, and escalate complex requests. I'm HIPAA-certified and comfortable using EHR/EMR, insurance, communication, and workflow tools to keep patient-facing operations organized.