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Cecilia Cardeo

@ceciliacardeo

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Corporate service and online English instructor who leads teams and drives high-quality learning experiences.

Argentina

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What I'm looking for

I’m looking for a role where I can lead teams, deliver high-quality corporate training and online instruction, coordinate operations, and continuously improve client satisfaction through strong communication and process adherence.

I’m a Corporate Service and Q & T Leader at Berlitz Argentina, providing leadership, training, and guidance for new instructors while ensuring compliance with Berlitz quality standards. I coordinate staff and activities to deliver efficient services to clients and businesses, acting as the communication link between the company, instructors, and clients.

Previously, I served as an Online English Instructor (August 2019–January 2023), delivering engaging lessons across individuals, institutions, and businesses. I track progress, maintain records, and create an inclusive environment so every student feels supported to achieve their goals.

Before teaching, I built a strong operational foundation through Project Management and administrative roles, including recruitment, onboarding, employee records, invoicing, collections, procurement, and coordination with accounting firms on tax filings and reconciliations. I bring a continuous-improvement mindset that helps me optimize service delivery, strengthen stakeholder relationships, and support growth through applied expertise.

Experience

Work history, roles, and key accomplishments

Current

Corporate Service & Q&T Leader

Current

Berlitz

May 2022 - Present (4 years)

Provided leadership for corporate service delivery and instructor quality, training and guiding new instructors to Berlitz standards. Coordinated staff and administrative procedures while acting as the main communication link between the company, instructors, and clients.

Service Leadership Instructor Quality Assurance Client Services Coordination Administrative Supervision Policy Compliance Continuous Improvement Team Coordination

Online English Instructor

Berlitz

Aug 2019 - Jan 2023 (3 years 5 months)

Delivered engaging English lessons for individuals, institutions, and businesses in both online and classroom settings. Tracked student progress, maintained learning records, and created an inclusive learning environment to support student goals.

Online Teaching Lesson planning Classroom Instruction Inclusive Teaching Instructional Support

Project Management

Visual Group SRL

Nov 2015 - Jun 2018 (2 years 7 months)

Managed recruitment and onboarding activities, including employee records and workers’ compensation processes. Oversaw client services (quotations, invoicing, and collections) and handled procurement, budgeting, purchasing, and delivery coordination.

Project Coordination Recruitment Onboarding Quotations Invoicing Collections Procurement Coordination Budgeting

Administrative Secretary

Gruppo Italmec

Jun 2014 - Nov 2015 (1 year 5 months)

Handled account management, collections, and supplier payments while preparing quotations, sales materials, and invoices. Managed cash flow and administrative support, including customer service and onboarding tasks such as file creation and payroll setup.

Account Management Collections Quotations Invoicing Customer Service Administrative Coordination Onboarding & Support Payroll

Administrative Assistant

TDB Group

Mar 2013 - Jun 2014 (1 year 3 months)

Provided administrative support including schedule management and client assistance. Prepared quotations, supported online product sales, handled invoicing, performed bank transactions, and coordinated logistics for smooth office operations.

Scheduling client support Invoicing Office Management Administrative Coordination Logistics Coordination

Temporary Recruiter

TDB Group

Jul 2013 - Aug 2013 (1 month)

Recruited technical personnel by creating job postings, pre-screening CVs, and conducting phone interviews. Presented candidate profiles to clients, coordinated in-person interviews, and supported candidate evaluation for role selection.

Technical Recruitment Job Posting Phone Interviews Client Coordination In Person Interviews Pre employment Screening

Recruiter

Teletech S.A.

Aug 2010 - Feb 2013 (2 years 6 months)

Performed recruitment aligned to client requirements, including CV database searches to match requested profiles. Conducted pre-screening interviews and informed candidates of job offers in English and Spanish.

Recruitment CV Search Candidate Sourcing English Spanish Interviewing Matching HR Coordination

Education

Degrees, certifications, and relevant coursework

Instituto Superior Emerson

Certified Graphologist, Graphology

Professional study of handwriting to analyze personality traits and detect other psychological characteristics, resulting in a Certified Graphologist credential.