FGFlorencia La Ganga
@florencialaganga
Bilingual executive support professional specializing in customer success and HR operations.
ArgentinaWhat I'm looking for
I am a bilingual executive support and customer success professional with extensive experience in HR operations, team coordination, and client-facing roles. I thrive in fast-paced environments where proactive problem-solving and confidentiality are essential.
At We English Institute I coached over 50 clients, maintained a 90%+ satisfaction rate, managed scheduling for 100+ weekly clients, and reduced response time by 30% through workflow optimizations. I also supported hiring and onboarding for 20+ team members and co-led internal development sessions.
My background includes classroom teaching, curriculum design, and cross-functional collaboration with marketing and education teams to improve conversion and retention. I am skilled in calendar management, stakeholder communication, document preparation, and using tools like Microsoft Office, Google Workspace, Slack, Trello, Notion, Zoom, Canva, and CRM systems.
I am seeking to bring organization, strategic support, and relationship-building to a dynamic Executive Assistant or Customer Success role where I can contribute to team effectiveness and continued client satisfaction.
Experience
Work history, roles, and key accomplishments
Sales Team Member
We English Institute
Jan 2025 - Present (10 months)
Identified client needs and recommended service plans to boost conversion rates while aligning sales messaging with marketing and education teams.
Customer Success Manager
We English Institute
Jan 2024 - Present (1 year 10 months)
Coached over 50 clients to achieve learning and professional goals and maintained a 90%+ client satisfaction rate through personalized follow-ups and retention strategies.
Receptionist & Intake Coordinator
We English Institute
Jan 2024 - Present (1 year 10 months)
Managed appointment scheduling and front-desk operations for 100+ clients weekly and reduced response time by 30% through optimized communication workflows.
HR Assistant
We English Institute
Jan 2022 - Present (3 years 10 months)
Supported hiring and onboarding for 20+ team members, designed training materials, and co-led internal development and employee engagement initiatives.
EFL Teacher
We English Institute
Jan 2020 - Present (5 years 10 months)
Delivered engaging English lessons in-person and online across levels, led curriculum design, and created original instructional materials to boost student engagement.
EFL Teacher
Red Apple Institute
Feb 2023 - Dec 2023 (10 months)
Taught students of varying levels, adapted content to individual needs, and co-developed lesson plans to support curriculum improvements.
EFL Teacher
Stepping Stones Institute
Jan 2015 - Dec 2018 (3 years 11 months)
Focused on grammar, fluency, and communicative English instruction while creating supplemental teaching resources and contributing to long-term planning.
Education
Degrees, certifications, and relevant coursework
MultiD
Certificate, Customer Success
2024 - 2024
Completed the Customer Success Manager Program from June to September 2024.
Instituto Juan Zorrilla de San Martín Nivel Superior
EFL Teaching Degree (95% Completed), English as a Foreign Language (EFL) Teaching
2019 - 2022
Completed coursework toward an EFL Teaching degree with most requirements finished but a few subjects pending as of 2022.
SCSchool of Languages, National University of Córdoba
EFL Teaching Degree (Incomplete), English as a Foreign Language (EFL) Teaching
2014 - 2018
Completed coursework up to the third year in the EFL Teaching program and retook additional subjects but did not finalize the degree.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Social media
Job categories
Interested in hiring Florencia?
You can contact Florencia and 90k+ other talented remote workers on Himalayas.
Message FlorenciaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
