Cecile Devine
@ceciledevine
Instructional design and AI applications enthusiast with IT expertise.
What I'm looking for
I am a dynamic and solution-oriented professional with a strong focus on instructional design and AI applications. My journey in the IT field has equipped me with a broad spectrum of skills, including hardware and software support, which I have honed through rigorous training and hands-on experience. As a neurodivergent individual, I possess a meticulous eye for detail and a relentless drive to learn new skills, enabling me to adapt quickly to evolving technologies.
Currently, I serve as a Financial Crimes Review Analyst at Crowe LLP, where I analyze system alerts to identify patterns of potentially fraudulent activity. My previous roles have further solidified my expertise in customer support and partner relations, particularly in the e-commerce sector. I have successfully maintained partner relationships, conducted product demonstrations, and trained new employees, showcasing my ability to communicate effectively and foster collaboration.
In addition to my professional experience, I have a strong foundation in various technical skills, including proficiency in Oracle, HubSpot, and AI tools like ChatGPT and MidJourney. My entrepreneurial spirit is evident through my ownership of Brigantia Arts and Hatchet Dreams, where I design and market a range of products. I am committed to leveraging my skills and experiences to contribute to innovative projects in the instructional design and AI domains.
Experience
Work history, roles, and key accomplishments
Financial Crimes Review Analyst I
Crowe LLP
Jan 2024 - Present (1 year 5 months)
Currently working on System Alert Reviews for clients, identifying patterns of potentially fraudulent activity, and reviewing customer bank accounts to determine the need for further investigation.
Partner Support Specialist
iCheckGateway / iCG Pay
Jan 2023 - Jan 2024 (1 year)
Maintained partner relationships and expanded contracts while performing product demonstrations and training new sales employees.
Customer Support Specialist
iCheckGateway / iCG Pay
Jan 2023 - Feb 2023 (1 month)
Provided technical support for iCG payment portals and SaaS, troubleshooting issues and conducting product demonstrations for potential merchants.
Accounts Payable Coordinator
W.R. Berkley
Jan 2018 - Jan 2022 (3 years 11 months)
Managed payments for over 60 business units, reviewed fraudulent check deposits, and oversaw vendor accounts, showcasing strong organizational skills.
Education
Degrees, certifications, and relevant coursework
University of North Florida
Master of Arts, Public Administration
University of New Mexico
Bachelor of Arts, Asian Studies
Central New Mexico Community College
CPA Prep Certificate, CPA Preparation
TechWorks
Training Program, IT Support
Activities and societies: Earned the CompTIA IT Fundamentals and CompTIA A+ certification.
Completed an intensive 250+ hour training program focusing on practical IT support skills, including break/fix, hardware installs and repair, OS support & installation, networking, security, mobile devices, and virtualization.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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