Cayetana Santolaya Peña

Coordinate day-to-day property operations, maintenance, housekeeping, check-ins/outs, and service providers. Manage customer communications, incidents, records, payments, and cross-functional follow-up to maintain service quality.

Managed complex accommodation operations across short- and long-term stays, coordinating teams, schedules, and customer service. Created and optimized SOPs and workflows; produced KPI, occupancy, and revenue reporting to support operational performance.

Managed multichannel customer communication, administrative support, and CRM records in a high-volume service environment.

Managed day-to-day clinic operations and patient administration, supporting patients weekly while ensuring an efficient and positive patient experience. Coordinated appointments, multichannel communications, patient intake, records, database updates, and payments.

Assisted in managing bakery operations and staff.

Led bakery operations and team management.

Managed front desk operations and guest services.

Advanced Health & Wellness Coaching certification from Salutis Healthcare, expected to complete in July 2026.

Health & Wellness Coaching certification from Salutis Healthcare, completed between October 2025 and February 2026.

Training in Psychomarketing, Human-to-Human Marketing, and Business Growth from Postgradum / UDIMA University, completed between April 2024 and April 2025.

Photography for Beginners with Photoshop course at City Lit, London, completed in 2015.

Higher education in physical activities and sports animation, including organizing and directing sporting activities and events, and business administration in sports and leisure activities.