Open to opportunities

CATHY KIPRONO

@cathykiprono

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Software Support Engineer specializing in convergent billing and revenue-assurance automation.

Kenya

Message

What I'm looking for

I seek advanced support or platform engineering roles focused on reliable, revenue-critical systems, automation, and collaborative, distributed teams.

I am a Software Support Engineer with over three years supporting large-scale convergent billing systems in high-availability telecom environments. I translate business requirements into technical configurations, automate reconciliation and testing with Python and SQL, and maintain platform stability while improving billing accuracy.

I have maintained CBS availability above 99.9% through monitoring, incident response, controlled changes, and automation. I collaborate with distributed engineering, operations, and business teams to deliver reliable, revenue-critical systems and seek to grow into advanced support or platform engineering roles focused on resilient, production-grade infrastructure.

Experience

Work history, roles, and key accomplishments

Current

CBS Maintenance Engineer

Current

Huawei Technologies Kenya

Dec 2023 - Present (2 years 1 month)

Maintained Huawei Convergent Billing System availability above 99.9% through monitoring, incident resolution, and controlled configuration changes; automated SQL/Python reconciliation to reduce manual checks and improve reporting turnaround.

Convergent Billing Systems Charging Configuration SQL Python Shell Scripting Incident Management Linux CI CD

Graduate Trainee

Huawei Technologies Kenya

Jul 2022 - Dec 2022 (5 months)

Monitored telecom service platforms and performed resilience checks to support CBS availability, analysed alarms and KPIs to aid incident resolution and SLA compliance, and documented operational procedures for the support team.

KPI Analysis Alarm Troubleshooting Provisioning CBS Support Documentation Linux I2K Tools

FTTH Field Technician

Adrian Kenya

Jun 2022 - Aug 2022 (2 months)

Installed and tested FTTH connections, troubleshot network faults to ensure reliable service delivery, and documented network layouts and service reports to support operations and maintenance.

Field Testing Documentation

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor of Telecommunication and Information Technology, Telecommunication and Information Technology

Completed a Bachelor of Telecommunication and Information Technology focused on telecommunications and IT principles, practical networking, and systems relevant to billing and service platforms.