Looking for a job

cathrine kamasho

@cathrinekamasho

Customer support representative at Thirst Craft (PYT) Ltd who handled customer orders, delivery questions, and daily phone and WhatsApp inquiries.

South Africa

Message

What I'm looking for

I'm ready to contribute reliable customer support and help ensure accurate, timely order fulfillment.

At Thirst Craft (PYT) Ltd, I served as the first point of contact for customer questions about products, availability, orders, and deliveries. I handled phone calls, WhatsApp messages, and occasional emails, and processed orders in coordination with the internal team.

At Roman’s Pizza, Sunninghill, I handled phone and online orders, confirmed order details, and helped resolve concerns about delayed orders and incorrect pizzas. I also practiced customer record management, ticket handling, and follow-up documentation using HubSpot CRM and Zendesk.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Thirst Craft (PYT) Ltd

Jan 2025 - Dec 2026 (1 year 11 months)

Served as the first point of contact for customers, handling 30+ phone calls and 50+ WhatsApp messages daily. Processed orders, resolved delivery issues, and coordinated with internal teams to ensure positive customer experiences.

Customer Support Order Processing Problem Solving Escalation Management Communication Skills Google Workspace HubSpot Zendesk

Cashier

Roman's Pizza

Jan 2019 - Dec 2024 (5 years 11 months)

Handled incoming phone and online orders in a high-volume environment, processing 250+ orders daily. Resolved customer concerns and collaborated with the kitchen team to ensure accurate order fulfillment.

Order Processing Customer Service Problem Solving Communication Skills Teamwork Time Management