Open to opportunities

Cathiria Orama

@cathiriaorama

Message

Reliable professional with strong analytical and team-building skills.

United States

Message

What I'm looking for

I seek a role that values collaboration and offers opportunities for growth and innovation.

I am a dedicated professional with a proven track record in team building and coaching, focused on fostering a positive workplace environment. My fluency in both English and Spanish allows me to communicate effectively with diverse teams and clients. I thrive in fast-paced settings, adeptly managing multiple tasks while ensuring that department deadlines are met.

In my current role as a Marketing Delivery Associate at J.P. Morgan Chase, I analyze and integrate data from various sources to enhance customer outcomes and identify project defects. My experience in designing applications for machine learning and artificial intelligence has enabled me to innovate and modernize oversight processes, driving continuous improvement within the organization. Previously, as a Quality Assurance Associate, I ensured compliance with industry regulations and maintained audit readiness, contributing to product integrity and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Marketing Delivery Associate

Current

J.P Morgan Chase

Dec 2024 - Present (7 months)

Analyzed and integrated data points from multiple sources to connect processes and customer outcomes, gaining understanding on impact and project defects. Identified and investigated automation feasibility, designed use cases, and planned implementation. Designed applications for machine learning and artificial intelligence into the quality framework to innovate and modernize the approach to overs

Data Analysis Data Integration Automation Machine Learning Artificial Intelligence Quality Assurance Project Management Process Improvement Risk Assessment Communication

Quality Assurance Associate

J.P Morgan Chase

Nov 2022 - Dec 2024 (2 years 1 month)

Ensured strict alignment with internal procedures, industry regulations, and quality standards to maintain audit readiness and product integrity. Maintained accurate, timely, and audit-ready records, experienced with deviation reports, CAPAs, batch records, and quality logs. Conducted risk assessments, identified system inefficiencies, and recommended corrective actions to enhance product quality

Quality Assurance Regulatory Compliance Risk Assessment Process Improvement Data Management CAPA Quality Control Communication Problem Solving

Call Center Floor Supervisor

Capital One Financial

Jul 2021 - Jul 2022 (1 year)

Analyzed agent calls to identify trends and presented findings to management with recommended steps to address procedural gaps. Acted as a liaison between management and associates to mitigate business risks by conveying business opportunities and updates.

Call Center Operations Trend Analysis Risk Mitigation Communication Leadership Team Management Problem Solving Data Analysis Reporting Training

Education

Degrees, certifications, and relevant coursework

University of Puerto Rico

Bachelor of Arts, Arts

Obtained a Bachelor's Degree in Arts from the University of Puerto Rico. This program provided a comprehensive foundation in various artistic disciplines.