Open to opportunities

Catherine Merritt

@catherinemerritt

Message

Reservationist and customer service professional, scheduling ADA rides and resolving trip issues.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can schedule and support people reliably, communicate clearly to resolve issues fast, and use my administrative/data skills to keep day-to-day operations running smoothly.

I’m a Reservationist focused on keeping trips running smoothly for ADA clientele. I schedule rides within the service area, communicate with customers about errors or adjustments, and make sure each request is handled accurately and clearly.

Across call center, warehouse, customer service, security, and medical-administrative support roles, I’ve built strong customer communication, data-entry discipline, and reliable daily operations. From outbound retention efforts to appointment scheduling, EMR data handling, and administrative bookkeeping, I bring a steady, detail-driven approach to every shift.

Experience

Work history, roles, and key accomplishments

Current

Reservationist

Current

Advantage Solutions

Mar 2024 - Present (2 years 4 months)

Schedules rides for ADA clients within the service area and communicates with customers about trip errors or adjustments.

Client Communication

Call Center Agent

Advantage Solutions

Jan 2022 - Apr 2024 (2 years 3 months)

Works as an outbound call agent to win back NRG and other sister company customers using rewarding and beneficial bundle plans.

Outbound Calling Customer Retention Call Center Operations

Sortation, Packing & Picking

Amazon Hub

Nov 2020 - Jan 2022 (1 year 2 months)

Worked across warehouse tasks including sortation, packing, diverting, and picking.

Sortation Diverting Pick

Customer Service

Home Depot

Jan 2018 - Oct 2020 (2 years 9 months)

Handled purchases using cash and debit and answered incoming calls from customers receiving pickup and placement orders.

Cash Handling Debit Customer Support Order Pickup Assistance

Security Officer

Allied Universal

Apr 2016 - Dec 2018 (2 years 8 months)

Secured a high-rise building by patrolling the garage, directing rush-hour traffic, and checking exits.

Building Security Garage Patrolling Exit Checks

Medical Administrative Assistant

Medical Outpatient Clinic

Nov 2014 - Apr 2016 (1 year 5 months)

Performed medical administrative support including clinical-related work, filing, bookkeeping, EMR data entry, and scheduling appointments as a receptionist.

Medical Administration Filing Bookkeeping EMR Appointment Scheduling Reception

Line Cook

Sodexo

Jul 2014 - Nov 2014 (4 months)

Prepared and cooked meals on the line, including stir fry and vegetarian options, and supported food prep and serving for students.

Stir Frying Vegetarian Meal Prep Salad Bar Service Gluten Free Pastry Preparation

Education

Degrees, certifications, and relevant coursework

Ultimate Medical Academy

Associate (Medical Administrative Assistant), Medical Administrative Assistant

2014 - 2015

Earned an associate degree in medical administrative assistant training, covering administrative and clinical support tasks such as EMR data and scheduling.