Catherine Dillon

I am a customer service professional with hospitality experience in luxury resorts and hotels across Dubai and Yangon. I bring consistent, guest-focused service, strong communication, and a calm, professional presence during busy service periods.

My background includes roles as a waitress and hostess where I managed reservations, handled guest inquiries and complaints, and supported team coordination to maintain high service standards. I have practical experience upselling menu items and ensuring dining and reception areas meet presentation and cleanliness expectations.

I am culturally sensitive and adaptable, fluent in English and Burmese, with basic Korean and Chinese, which helps me connect with diverse guests and resolve issues empathetically. I emphasize attention to detail and problem-solving to create positive guest experiences.

I am seeking a customer-facing role in the airline industry where I can apply my communication skills, passenger-focused service, and hospitality experience to contribute to smooth, professional travel experiences.