Cassandra Mimes
@cassandramimes
Customer service leader with 5+ years supporting high-volume customers and mentoring teams.
United StatesWhat I'm looking for
I’m a dedicated, results-driven customer service professional with more than five years of experience supporting customers in call center, retail, restaurant, and healthcare environments. I’m recognized for resolving customer concerns with professionalism, maintaining accurate documentation, handling high call volumes, and building lasting customer relationships.
I’ve also developed strong leadership through roles like Shift Leader and Shift Manager, where I led daily operations, resolved issues quickly, and trained and mentored new employees on policies and service standards. I coordinate teams to meet productivity and quality goals while maintaining cash drawer accuracy, financial accountability, and company standards.
Beyond customer service, I’ve strengthened my reliability and discretion as a Caregiver / Personal Assistant by maintaining confidentiality, accurate documentation, and clear communication with families and supervisors. I’m currently pursuing a degree in Human Resources, and I’m seeking a remote customer service opportunity where exceptional service, leadership, and administrative support help drive organizational success.
Experience
Work history, roles, and key accomplishments
Shift Leader
Moe's Southwest Grill
Jan 2026 - Present (6 months)
Led daily shift operations while ensuring excellent customer service and quickly resolving customer concerns. Trained and mentored new employees, maintained cash drawer accuracy, and coordinated staff to meet productivity and quality goals.
Caregiver / Personal Assistant
Carelinx Home Healthcare
Feb 2024 - Present (2 years 5 months)
Provided compassionate care while maintaining confidentiality and accurate documentation. Communicated with families and supervisors and assisted with scheduling and daily living support.
Shift Manager
Taco Bell
Apr 2025 - Oct 2025 (6 months)
Supervised daily restaurant operations and employee performance while handling deposits and financial accountability. Improved workflow and customer satisfaction by coaching team members and maintaining company standards.
Managed staff scheduling and daily operations to ensure excellent customer experiences. Maintained financial reports and cash handling, supported hiring, and coached employees.
Customer Service Representative
ATLPlus
Aug 2022 - Apr 2024 (1 year 8 months)
Managed high-volume inbound customer calls and resolved billing, account, and service issues with empathy. Updated customer records accurately and collaborated with team members to improve customer satisfaction while meeting productivity and quality metrics.
Investigated shipment discrepancies and maintained inventory documentation while supporting warehouse operations. Helped meet deadlines through organized recordkeeping and operational support.
Education
Degrees, certifications, and relevant coursework
Post University
Bachelor, Human Resources
Pursuing a Bachelor’s degree in Human Resources at Post University (in progress).
Redan High School
High School Diploma, High School
Earned a High School Diploma from Redan High School.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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