Open to opportunities

Cassandra Cali

@cassandracali

Message

Dedicated front desk administrator with extensive customer service experience.

United States

Message

What I'm looking for

I am looking for a role that values customer service, offers growth opportunities, and fosters a supportive team environment.

I am a dedicated front desk administrator with a strong background in customer service and administrative support. My experience spans various industries, including healthcare and hospitality, where I have honed my skills in managing patient interactions, scheduling appointments, and ensuring smooth office operations. I pride myself on my ability to create a welcoming environment for clients and patients alike.

Throughout my career, I have consistently demonstrated my commitment to excellence. At Palm Beach Eyes, I efficiently handled patient check-ins and check-outs, verified insurance coverage, and maintained transaction logs. My role as an inflight crewmember with JetBlue further enhanced my customer service skills, as I responded to in-flight emergencies and ensured passenger satisfaction. I am adept at multitasking and thrive in fast-paced environments.

With a strong foundation in administrative tasks and a passion for helping others, I am eager to bring my expertise to a new role where I can contribute to a team and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Administrator

Current

Palm Beach Eyes

Jan 2024 - Present (1 year 6 months)

Managed patient check-in and check-out processes, ensuring smooth patient flow and accurate record-keeping. Handled financial transactions, including collecting payments and verifying insurance coverage, while maintaining detailed transaction logs.

Patient Check In Payment Processing Insurance Verification

Inflight Crewmember

Jet Blue

Jan 2022 - Dec 2023 (1 year 11 months)

Responded effectively to in-flight emergencies, ensuring the safety and well-being of all passengers. Provided exceptional customer service, resolving customer issues creatively to enhance satisfaction and promote the JetBlue brand.

Emergency Response Customer Service Conflict Resolution Passenger Assistance

Optometric Assistant

Eyecare Unlimited

Jan 2019 - Dec 2020 (1 year 11 months)

Scheduled patient appointments and performed medical eye care testing to assist optometrists. Assisted with the sale of eyeglasses and contact lenses, and verified patient insurance coverage to facilitate billing.

Scheduling Medical Eye Testing Insurance Verification Daily Sales Reconciliation Patient Care

Front Desk Administrator

First American Title Company

Jan 2019 - Dec 2019 (11 months)

Managed incoming phone calls and opened escrow for real estate purchases, providing essential support to escrow teams. Maintained staff calendars and managed conference room bookings to ensure efficient office operations.

Phone Answering Escrow Calendar Management Conference Room Scheduling Check Deposits Administrative Support

Front Desk Administrator

Urban Nest Realty

Jan 2017 - Dec 2019 (2 years 11 months)

Managed phone calls and greeted clients, ensuring a welcoming office environment. Processed new hire and termination paperwork for agents, and assisted the accounting department with accounts receivable.

Phone Answering Client Greeting Calendar Management Accounts Receivable

Operations Coordinator

The Trump Organization

Jan 2015 - Dec 2016 (1 year 11 months)

Assisted the VP of Operations and COO with daily activities at Trump Tower, ensuring smooth departmental operations. Coordinated with Property Managers for mail distribution and meeting scheduling, and maintained floor inventory.

Executive Assistance Operations Coordination Property Management Scheduling Inventory Management