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Casey Mercer

@caseymercer

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Aspiring Customer Support Specialist with strong multitasking and communication skills.

United States

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What I'm looking for

I am looking for a role that values communication and teamwork, offering growth opportunities in customer support.

I'm Casey Mercer, an aspiring Customer Support Specialist with a strong foundation in customer service protocols and effective communication skills. My experience in fast-paced environments has honed my ability to multitask and maintain operational productivity, ensuring customer satisfaction at every interaction.

Currently, I serve as a Shift Manager at Loves Country Store and Travel Stop, where I greet customers, manage orders, and ensure a clean and safe dining environment. My previous roles, including a Seasonal Driver Helper at UPS and a Production Associate at Engineered Plastic Components, have equipped me with valuable skills in teamwork, problem-solving, and quality production. I am eager to leverage my hands-on experience and customer service certificate to excel in a dedicated support role.

Experience

Work history, roles, and key accomplishments

Current

Shift Manager

Current

Loves Country Store and Travel Stop

Jun 2024 - Present (1 year)

Greeted customers, took orders, and managed cash transactions efficiently. Ensured the dining area and back of the restaurant were clean and adhered to safety protocols.

Customer Service Order Taking Food Preparation Team Leadership Inventory Management

Seasonal Driver Helper

UPS

Nov 2023 - Dec 2023 (1 month)

Assisted in the efficient unloading and delivery of packages to residential and commercial locations. Contributed to meeting critical delivery deadlines, ensuring customer satisfaction during the high-volume holiday period.

Logistics Time Management Customer Satisfaction

Production Associate

Engineered Plastic Components Inc.

Jul 2023 - Oct 2023 (3 months)

Mastered multiple stages of the injection molding process, ensuring seamless production flow by assembling products and conducting quality inspections. Provided comprehensive training to new hires, facilitating rapid acclimatization to production protocols and procedures.

Injection Molding Quality Control Training Production Management Process Improvement

Fabricator

Surge Staffing

Feb 2023 - Jul 2023 (5 months)

Completed a probationary period with a subsequent transition to a full-time role, demonstrating adaptability and competency in various operational aspects of injection molding. Conducted cross-functional training in product assembly, component integration, and quality inspection, ensuring consistent production standards in a high-volume setting.

Fabrication Injection Molding Functional Training

Education

Degrees, certifications, and relevant coursework

Sinclair Community College

Certificate, Customer Service Specialist

Completed a comprehensive program focused on customer service principles and practices. Developed strong communication and problem-solving skills essential for effective customer interaction.