Casey Lyle
@caseylyle
Retention Specialist delivering empathic customer support and retention-focused sales for internet services.
United StatesWhat I'm looking for
I’m a Retention Specialist who thrives in fast-paced environments, providing high-quality empathic customer service while resolving billing and technical issues for Verizon and Frontier internet customers.
I drive customer retention and sales conversions by clearly communicating product benefits like speed and reliability, negotiating service order requests, and consistently exceeding established performance metrics.
Previously, I worked as an Auto Transport Broker, where I negotiated and secured transportation contracts, managed a portfolio of clients, and coordinated logistics needs end-to-end. I also analyzed market trends and carrier performance data to optimize routing decisions and reduce costs.
Earlier in my career, I built strong client relationships as a Hairstylist by delivering tailored hair styling, cutting, and coloring services, conducting detailed consultations, and maintaining clean, sanitary workstations in compliance with health and safety regulations.
Experience
Work history, roles, and key accomplishments
Retention Specialist
Ibex Global
Jan 2026 - Present (5 months)
Provided empathic remote customer service for Verizon and Frontier internet customers, resolving billing and technical issues. Supported customer retention and sales conversions by communicating product benefits, negotiating service order requests, and working across multiple technical systems.
Auto Transport Broker
Bluff City Logistics
Dec 2023 - Dec 2025 (2 years)
Negotiated and secured transportation contracts with carriers and managed a client portfolio to coordinate logistics needs and timely deliveries. Analyzed market and carrier performance data to optimize routing, reduce costs, and proactively resolve delays through communication with carriers and clients.
Hairstylist
Great Clips
Jul 2020 - Feb 2023 (2 years 7 months)
Provided hair cutting, coloring, and styling services tailored to individual client preferences through attentive consultations and ongoing trend awareness. Built client loyalty with personalized product recommendations and maintained a clean, sanitary, and safety-compliant workstation.
Hairstylist
Super Cuts
Oct 2018 - Mar 2020 (1 year 5 months)
Provided hair cutting, coloring, and styling services tailored to individual client preferences while staying current with modern techniques and trends. Maintained a clean, organized, and sanitary workstation in compliance with health and safety regulations.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelor of Science, Psychology
2024 -
Pursuing a Bachelor’s of Science in Psychology via remote study starting in October 2024.
Westmoreland County Community College
Associate of Science, Art Therapy
2020 - 2023
Completed an Associate of Science in Art Therapy from September 2020 to February 2023.
Toni & Guy Hairdressing Academy
Cosmetology Licensure, Cosmetology
2016 - 2017
Completed cosmetology licensure coursework from September 2016 to June 2017.
Availability
Location
United StatesAuthorized to work in
Job categories
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