Open to opportunities

Brian Piper

@brianpiper

Message

I lead ticketing, client service, and event operations for live sports events.

United States

Message

What I'm looking for

I'm looking to lead ticketing, client service, business operations, and event execution while improving customer experiences, supporting premium clients, and developing operational teams.

I lead business, ticketing, client service, and event operations for the United Shore Professional Baseball League, serving as the primary contact for premium clients, sponsors, and group customers.

I configure ticketing platforms, build events, manage inventory and pricing, support revenue tracking, and resolve customer issues to create positive fan experiences. I also recruit, onboard, train, and manage payroll and workforce planning for more than 200 seasonal employees.

Previously, I led ticket operations for the league and supported Detroit Lions game-day ticketing through Ticketmaster, mobile ticketing, digital transfers, and entry troubleshooting.

Experience

Work history, roles, and key accomplishments

Current

Client Services General Manager, Business Operations & Event Operations

Current

United Shore Professional Baseball League

Jan 2025 - Present (1 year 8 months)

Lead business operations supporting ticketing, customer service, finance, marketing, and event operations. Serve as primary point of contact for premium clients, sponsors, and group customers, ensuring successful execution and high customer satisfaction.

Ticketing Operations Event Operations Project Coordination Process Improvement Data Analysis And Reporting Training Payroll Administration Workforce Planning

Education

Degrees, certifications, and relevant coursework

Central Michigan University

Bachelor of Arts, Recreation, Parks and Leisure Services Administration

Bachelor of Arts in Recreation, Parks and Leisure Services Administration with a concentration in Commercial Recreation and Facility Management and a minor in Hospitality Services Administration.