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casey charlez

@caseycharlez

Desktop and Network Support Engineer at Warcom Business Solutions who configured Microsoft 365 and built custom IT operations tools.

South Africa

Message

At Warcom Business Solutions, I configure Microsoft 365 tenants, mail, SharePoint, and OneDrive, and support client data-centre servers. I also designed and configured LANs, VLANs, and managed switches using Mikrotik and Ubiquiti.

I built custom applications to streamline IT operations, including a Mikrotik Cloud Manager, a network topology mapping tool, and an AI-powered PC problem-diagnosis assistant. I also deployed Linux servers with Docker to host business applications.

Previously, at Russell and Son Funeral Directors, I maintained networks, servers, backups, and CCTV, and built a live-streaming environment for funeral services. At PC Workshop and Breedenet, I worked on client networks, wireless infrastructure, server support, and connectivity troubleshooting.

Experience

Work history, roles, and key accomplishments

Current

Desktop and Network Support Engineer

Current

Warcom Business Solutions

Mar 2023 - Present (3 years 7 months)

Handled data centre server setup, configuration, and maintenance, including Dell rack-mount server installs. Managed Office 365 tenant configuration, network design, VLANs, and managed switches, and implemented Mikrotik routing and failover setups.

Network Administrator

Russell and Son Funeral Directors

Apr 2015 - Jun 2022 (7 years 2 months)

Maintained network structure, bandwidth control, and daily backups for all employee workstations and servers. Created and configured email accounts, installed IP and analogue CCTV systems, and implemented virtual machines and wireless bridging.

Wireless Access Points Server Monitoring Live Streaming Inverter UPS OS Upgrades Hardware Upgrades Video Editing Photo Editor Network maintenance Bandwidth Management Backup Email Configuration CCTV Virtual Machines Wireless Bridging

Head IT Technician

PC Workshop

Jan 2012 - Mar 2015 (3 years 2 months)

Managed the design, installation, and lifecycle upgrades of all system networks. Built and maintained servers, set up wireless P2P bridging, and administered LANs, WANs, and internet connectivity.

network design Server Builds Wireless P2P Bridging LAN WAN Internet Connectivity Windows Backup Antivirus DNS DHCP TCP IP Troubleshooting

WISP Technician

Breedenet

Jan 2012 - Mar 2015 (3 years 2 months)

Built and maintained wireless towers and installed/configured CPE wireless equipment for clients. Performed network connectivity troubleshooting and OSPF routing on Mikrotik devices, and provided solar power to towers.