Caryl Brocoy
@carylbrocoy
General Virtual Assistant at Lizardbear Tasking, Inc., supporting brand responses, quality reviews, and compliance investigations.
PhilippinesWhat I'm looking for
At Lizardbear Tasking, Inc., I managed customer feedback and online brand reputation activities for third-party client brands, preparing professional responses and following account-specific guidelines. I also reviewed concerns and followed established escalation procedures.
Earlier at Lizardbear Tasking, Inc., I reviewed customer interactions for quality and compliance, maintained reports and case records, and supported corrective actions and daily workflows. I’m seeking a General Virtual Assistant role focused on administrative, data, and operations support.
Experience
Work history, roles, and key accomplishments
Online Brand Management Associate
Lizardbear Tasking, Inc.
Jan 2026 - Aug 2026 (7 months)
Managed customer feedback and online brand reputation for multiple third-party client brands, preparing brand-aligned written responses and following escalation procedures. Maintained accurate records and managed multiple client requirements.
Quality Analyst
Lizardbear Tasking, Inc.
Sep 2024 - Jan 2026 (1 year 4 months)
Reviewed cases and customer interactions for accuracy and adherence to procedures, maintaining trackers, scorecards, and reports. Identified process gaps, coordinated coaching schedules, and participated in weekly calibrations.
Compliance Investigation Agent
Lizardbear Tasking, Inc.
Aug 2023 - Sep 2024 (1 year 1 month)
Reviewed customer and business information against verification requirements using identity documents and multiple systems. Documented findings, maintained case notes, and handled confidential information while managing high-volume case reviews.
Education
Degrees, certifications, and relevant coursework
Central Luzon State University
Bachelor of Science, Fisheries and Aquatic Resources
2019 - 2023
Pursued a Bachelor of Science in Fisheries and Aquatic Resources from 2019 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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