Carrie-lee Phillips

Supervise kitchen and front-of-house operations, manage sales and stock control, and implement food safety and sanitation compliance while delivering exceptional customer service and resolving complaints.

Assisted with on-site café setup and operational launch, developed menu and performed cost analyses to establish pricing and profitability tracking, and delivered staff training on operating procedures and food safety.

Managed sushi bar operations, maintained high-quality standards and sanitation compliance, and trained new chefs on preparation techniques and safety protocols.

Monitored real-time vehicle tracking systems, responded to route deviations and critical events, and performed administrative duties for tracking center operations.

Assisted customers with travel bookings and accommodations, managed payment processing and inquiries, and used booking software to coordinate reservations efficiently.

Supervised kitchen and front-of-house operations, managed sales, cash-ups and stock, and delivered customer service and complaint resolution to maintain operational standards.

Conducted outbound sales and lead generation, delivered customer support and met sales targets through effective communication and objection handling.

Operated relocation, delivery and handyman services, managed online advertising and resale of second-hand goods, and provided personal shopping and house-sitting services.

Managed office administration, invoicing, customer service and parts procurement while overseeing bookkeeping tasks to support engineering project operations.

Instructed diving courses and managed dive logistics, stock and cash handling, accommodations and team coordination to ensure safe and profitable operations.

Taught diving courses, managed equipment maintenance, and supported sales, logistics and online marketing efforts to grow dive centre engagement.

Delivered diving instruction, maintained dive equipment, and ensured student safety and certification compliance across courses.

Led diving excursions, assisted with dive planning and equipment maintenance, and supported instructional activities for trainee divers.

Monitored premises, conducted routine patrols, operated surveillance systems, and reported security incidents to enforce safety regulations.

Completed Basic Fire-Fighting Standard (NQF Level 2, certificate #12454) in May 2022.

Activities and societies: Emergency First Response Primary & Secondary Care Instructor; EFR Care for children & infants; Automated External Defibrillator use

Completed Open Water Scuba Instructor certification and additional instructor-level first aid/CPR and AED training in July 2015.

Awarded Skipper Class C Oceanic certificate with Diving Endorsement in September 2015.

Matriculated with a Bachelor's Pass in December 2014.