Carol Mwangangi
@carolmwangangi
Dynamic Trade Developer Representative with a focus on customer engagement.
KenyaWhat I'm looking for
I am a dedicated Trade Developer Representative at Telkom Kenya Limited, where I have honed my skills in customer acquisition and market engagement since June 2020. My role involves recruiting and training Sim Selling Outlets and Tkash Agents, ensuring they are well-equipped to serve customers effectively. I take pride in bridging market gaps and creating awareness about new offers, which has significantly contributed to our sales growth.
Prior to my current position, I served as a Customer Acquisition Representative at Telkom Kenya, where I was responsible for daily sales and visibility initiatives. My educational background in Hospitality and Hotel Management, coupled with my experience in customer service, has equipped me with the necessary skills to excel in fast-paced environments. I am passionate about building relationships and driving results through effective communication and strategic planning.
Experience
Work history, roles, and key accomplishments
Trade Developer Representative
Telkom Kenya Limited
Jun 2020 - Present (5 years)
As a Trade Developer Representative at Telkom Kenya, I am responsible for recruiting and activating Sim selling outlets, training Tkash agents, and ensuring market visibility for our products. My role involves bridging market gaps and creating awareness about new offers.
Customer Acquisition Representative
Telkom Kenya Limited
Sep 2019 - Aug 2019 (-1 years 11 months)
In my role as a Customer Acquisition Representative, I focused on daily sales of Telkom lines, visibility in trade outlets, and recruitment of T-kash agents. I also conducted market surveys every two months to assess customer needs.
Education
Degrees, certifications, and relevant coursework
Deed Institute of Technology
Certificate, Hospitality and Hotel Management
2019 - 2020
Studied Food and Beverage Production as part of the Hospitality and Hotel Management program.
Digital Opportunity Trust
Certificate, Information Technology
2018 - 2018
Completed a course in Computer Packages, enhancing digital skills.
Lukenya Girls Centre of Excellence
High School Diploma, General Education
2014 - 2017
Completed secondary education with a focus on academic excellence.
Ivovoani Primary School
Primary School Certificate, General Education
2005 - 2013
Completed primary education, laying the foundation for future studies.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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