Open to opportunities

Carol Kirangi

@carolkirangi

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Dependable HR and Virtual Assistant delivering organized remote support and efficient operations.

Kenya

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What I'm looking for

I seek remote or hybrid roles where I can apply HR administration and virtual assistance skills, support operations, improve processes, and work with collaborative, growth-minded teams.

I am a dependable HR professional and proactive virtual assistant with over four years of remote collaboration and administrative support experience. I deliver confidential, timely, and high-quality results for international clients and internal stakeholders.

I have strong expertise in HR administration, onboarding and offboarding, employee relations support, and accurate record keeping across physical and virtual systems. I apply structured processes to improve recruitment and documentation workflows.

As a freelance academic writer serving clients in the U.S., U.K., and Canada, I maintained a 98% client satisfaction rate by managing multiple projects, meeting strict deadlines, and using referencing standards such as APA, MLA, Harvard, and Chicago.

I am skilled with Google Workspace, Microsoft Office, Trello, Slack, Zoom, Notion, Canva, and time-tracking tools, and I bring a results-driven, detail-oriented approach to calendar management, client communication, content editing, and virtual project coordination.

Experience

Work history, roles, and key accomplishments

Account Developer

Coca-Cola Beverages Africa

Mar 2024 - Aug 2025 (1 year 5 months)

Managed client accounts, tracked performance, and led distributor training and meetings to improve productivity and customer engagement while maintaining company NPS goals.

Account Management Client Communication Reporting Training Performance Tracking Distributor CRM Stakeholder Engagement

Freelance Academic Writer

Independent Contractor

Jan 2018 - Dec 2024 (6 years 11 months)

Delivered high-quality academic papers and research content for clients in the U.S., U.K., and Canada, maintaining a 98% client satisfaction rate and meeting strict deadlines across multiple concurrent projects.

Research Microsoft Word Google Docs Client Communication Time Management Remote Collaboration

HR Assistant

Job-Base Limited

Jun 2019 - Mar 2020 (9 months)

Managed digital employee records, drafted professional HR correspondence, and supported recruitment and onboarding processes while improving recruitment tracking for operational efficiency.

HR & Administration Recruitment support Onboarding HR Policies HRIS Confidentiality

Sales Representative / HR Support

Hermoon Agencies Limited

Nov 2016 - Mar 2019 (2 years 4 months)

Coordinated field and administrative operations, processed payroll and reports, and maintained digital client records to support sales and HR functions.

Payroll Processing Reporting Field Operations Communication Administrative Support

HR Intern

Nyambene Arimi Sacco Society Limited

May 2015 - Aug 2015 (3 months)

Supported payroll and leave tracking with 98% data accuracy, managed filing and correspondence systems, and supervised field sales agents to improve productivity and client retention.

Payroll Support Performance Monitoring Customer Engagement Administrative Support