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Caroline Njagi

@carolinenjagi

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Medical Virtual Assistant at Equity Afya, coordinating patient scheduling, insurance verification, and billing support.

Kenya

Message

What I'm looking for

I'm seeking a full-time, part-time, or contract remote Medical Virtual Assistant role.

At Equity Afya, I support front-office operations across the Embu and Mwea branches, including patient registration and appointment scheduling.

I verify insurance eligibility, support pre-authorizations and billing workflows, and maintain patient records in HMIS/EHR systems while protecting confidentiality.

As a Freelance Virtual Assistant, I provide remote calendar, email, and scheduling support. I hold HIPAA Compliance, Medical Virtual Assistant, Virtual Assistance, and AI Career Essentials certifications.

Experience

Work history, roles, and key accomplishments

Current

Freelance Virtual Assistant

Current

Remote

Jan 2022 - Present (4 years 9 months)

Provided remote administrative support to clients, including calendar management, email handling, scheduling, and digital organization. Managed multiple tasks independently while meeting deadlines in remote work environments.

Calendar Management Email Handling Scheduling Digital Organization Virtual Communication Tools AI Productivity Time Management

Current

Front Office & Billing Officer

Current

Equity Afya

Jan 2021 - Present (5 years 9 months)

Managed patient registration, appointment scheduling, and front-desk coordination in busy healthcare settings. Verified insurance eligibility, supported pre-authorization, and assisted with billing workflows and revenue cycle support.