At Concentrix, I explained bills and usage to Vodafone customers, answered queries, and resolved complaints in a busy contact centre. I also upgraded customers to SIM plans and placed orders for broadband and mobile phones.
I’ve worked in customer service at Webhelp, Blue Arrow, Capita, Halifax, and Ventura. I also advertised small and medium companies on business directories as a freelance marketing search engine optimisation expert, and created eLearning materials and quizzes at Elephant Learning Designs Barnsley College using Captivate.
