Carolina Rodriguez
@carolinarodriguez
Experienced HR Manager with a focus on digital communication.
What I'm looking for
As a dedicated HR Manager with over 5 years of experience in recruitment and selection, I have honed my skills in digital communication and human resources management. My background includes more than 9 years of combined experience in customer service and HR, particularly within corporate banking environments. I excel in effective communication, problem-solving, process management, and interpersonal relationships.
At Idalia's Staffing Agency, I successfully coordinated selection processes and employee well-being initiatives, achieving a 25% reduction in hiring times within a year. My experience also includes managing employee databases and administrative tasks, as well as implementing digital tools for performance tracking. I am adept at remote work, managing tasks autonomously while maintaining a results-oriented focus.
I am seeking remote opportunities where I can leverage my multidisciplinary experience, human-centered approach, and digital communication skills to contribute effectively to an organization.
Experience
Work history, roles, and key accomplishments
Manager de Recursos Humanos
Idalia's Staffing Agency
Mar 2020 - Oct 2024 (4 years 7 months)
Coordinated selection, induction, and well-being processes, implementing reduction in hiring times by 25% annually. Managed employee database and administrative tasks including payroll, vacations, and licenses. Supported the implementation of digital tools for performance tracking.
Asesor Comercial
Banco Davivienda
Feb 2016 - Jan 2020 (3 years 11 months)
Provided customer service via physical and digital channels, resolving claims and requests, and exceeding sales targets by 20% quarterly. Trained new employees on service protocols and CRM tools, increasing the customer base by 30% through strategic partnerships. Collaborated with the communications department to enhance customer experience.
Education
Degrees, certifications, and relevant coursework
Universidad EAN
Lenguas Modernas, Comunicación Digital
2018 - 2023
Escuela Argentina de Negocios
Administración de Empresas, Administración de Empresas
2012 - 2016
Tech stack
Software and tools used professionally
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