Carolina Magallanes
@carolinamagallanes
Bilingual AI Trainer focused on evaluating responses for clarity, accuracy, and user intent.
What I'm looking for
I’m a bilingual English-Spanish professional with 15+ years of experience in client relations, project coordination, team training, hospitality leadership, and agency account management. In my Account Director role, I manage client relationships, supplier communication, and day-to-day coordination across multiple priorities.
I lead client and supplier meetings to keep goals, deliverables, expectations, and feedback clearly communicated and documented. I also review written communication and deliverables for accuracy, clarity, consistency, and alignment with client expectations—translating complex requests into clear internal instructions and supporting a small team with direction, follow-up, and accountability.
That same judgment and attention to detail drives my AI work: I’m strongly positioned for AI Trainer, AI Model Evaluator, and AI Content Quality roles where I assess whether outputs are clear, accurate, helpful, and aligned with user intent. I provide structured, standards-based feedback and improve quality through training and review, leveraging my ability to evaluate and refine language quality across both English and Spanish.
Experience
Work history, roles, and key accomplishments
Account Director
Plush Creative Agency
Aug 2012 - Present (13 years 10 months)
Managed client relationships, supplier communication, and day-to-day account coordination for a creative agency environment. Led client/supplier meetings and reviewed deliverables for accuracy, clarity, consistency, and alignment with client expectations while coordinating multiple projects and supporting a small team.
VIP Bartender & Trainer
Red Rock Casino Resort and Spa
Mar 2006 - Aug 2012 (6 years 5 months)
Delivered high-level VIP guest service in a fast-paced hospitality environment requiring accuracy, professionalism, discretion, and strong communication. Trained team members on service standards, evaluated performance with real-time feedback, and resolved guest issues to maintain a premium customer experience.
Flair Bartender
Treasure Island Casino
Provided guest-focused bar service in a high-volume casino setting using strong presentation and communication to create a memorable experience. Managed multiple requests at once while maintaining accuracy, speed, professionalism, and service quality.
Education
Degrees, certifications, and relevant coursework
Universidad de Morón
Associate Degree, Hospitality
Earned an Associate Degree in Hospitality from Universidad de Morón in Buenos Aires, Argentina.
Availability
Location
Authorized to work in
Job categories
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