Open to opportunities

HEATHER NICHOLS

@heathernichols

AI Trainer and operations leader offering data annotation, customer service, and staff training expertise to improve AI systems.

United States

Message

What I'm looking for

I’m looking for a role where I can combine operations strength with analytical focus—training and evaluating data that improves AI quality—while contributing to a collaborative team that values clear communication, accuracy, and continuous improvement.

I’m a results-driven AI Trainer with ongoing experience as an AI Trainer / Voice Data specialist and an AI Trainer / Generalist, evaluating and annotating data to improve AI models. I bring a practical, quality-focused approach to voice and general data work, using clear judgment to support model performance.

My operations background is built on years of managing daily workflows, scheduling, budgeting, and accurate financial record keeping. As a Property Manager and Paralegal / Office Manager, I delivered exceptional customer service, supported multiple stakeholders, supervised administrative staff, and strengthened teams through staff training & development.

Experience

Work history, roles, and key accomplishments

Current

AI Trainer (Voice Data)

Current

Workbolt.AI / Babel Audio

Jan 2026 - Present (5 months)

Trained AI voice data by preparing and validating voice-related training materials. Followed dataset instructions to support improvements to AI model performance.

Data Entry

Current

AI Trainer (Generalist)

Current

Outlier.ai

Nov 2025 - Present (7 months)

Evaluated and annotated data to improve AI models. Performed data labeling and quality checks in accordance with annotation requirements.

AI Data Annotation Data Evaluation Labeling Quality Assurance Instruction Following Data Processing

Property Manager

Tara Hills, Inc.

Jan 2018 - Jan 2025 (7 years)

Managed daily property operations, including scheduling and budgeting, while supporting tenants with responsive customer service. Maintained accurate financial records and used Excel to analyze operational issues and identify improvement areas.

Operations Management Customer Service Scheduling Budgeting Problem Solving Data Analysis Tenant Support

Paralegal / Office Manager

Love, Love & Love, P.C.

Mar 2010 - Dec 2017 (7 years 9 months)

Provided administrative and paralegal support by scheduling meetings and preparing legal and personal documents. Led day-to-day office operations, including payroll and HR, and supervised administrative staff while analyzing expenditures for budget allocation.

Paralegal Support Office Management Scheduling Payroll Processing Human Resources Administration Staff Supervision Budget Analysis Administrative Operations