Open to opportunities

Carolina De Benedittis

@carolinadebenedittis

Message

Experienced complaint handler with strong communication and leadership skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values strong communication and offers opportunities for growth in customer service management.

As a dedicated complaint handler with over three years of experience, I have honed my skills in resolving customer issues effectively and efficiently. My journey began as a tourist entertainer, where I developed resilience and a solution-focused mindset while interacting with diverse groups of tourists. This role allowed me to enhance the overall guest experience by addressing their needs and concerns directly.

In my subsequent positions as a waitress and bartender, I further refined my adaptability and multitasking abilities in fast-paced environments. I excelled in managing complex customer issues and providing guidance to junior staff, ensuring smooth operations during peak hours. Currently, as a complaint handler and assistant team leader at Trip.com, I leverage my strong interpersonal skills to support daily operations and foster a positive work environment.

Experience

Work history, roles, and key accomplishments

Current

Complaint Handler / Assistant Team Leader

Current

Trip.com

Jan 2023 - Present (2 years 5 months)

Served as an English and Italian inbound agent, skilled complaint handler, assistant team leader, and employee ambassador. Developed strong interpersonal and communication skills, along with conflict resolution skills to manage disagreements and dissatisfactions.

Complaint Handling Team Leadership Customer Relations Conflict Resolution Interpersonal Communication Inbound Sales Employee Relations

Waitress/Bartender

The Amarone Restaurant

Jan 2019 - Present (6 years 5 months)

Demonstrated adaptability and multitasking abilities in a fast-paced environment, efficiently managing customer requests and maintaining a high level of service. Gained managerial experience by coordinating staff tasks and ensuring smooth operations during peak hours.

Customer Service Bartending Waitressing Team Coordination Multitasking Restaurant Operations Conflict Resolution

Tourist Entertainer

All Crazy

Jan 2018 - Present (7 years 5 months)

Handled and solved customer complaints and needs face-to-face. Developed strong communication skills in foreign languages while interacting with diverse groups of tourists, enhancing the overall guest experience and ensuring effective engagement.

Customer Service Conflict Resolution Interpersonal Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Marco Gavio Apicio

Diploma, Customer Relations and Hospitality

Obtained a diploma in Customer Relations and Hospitality. Attended English language courses in Dublin, London, and Edinburgh to enhance language proficiency.