Open to opportunities

Carol Bortolo

@carolbortolo

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Senior operations and program manager specializing in Erasmus+ and experiential international education logistics.

Ireland

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What I'm looking for

I’m currently seeking remote or project-based opportunities in operations consulting, educational programs, international logistics, or experiential travel across Europe, where I can own end-to-end delivery, optimize operations, and create meaningful cultural experiences.

I’m a Senior Operations & Program Manager with 12+ years of international experience across education, experiential travel, hospitality, and events. I specialize in end-to-end management of complex international programs—especially Erasmus+ immersion experiences—coordinating logistics, suppliers, finances, and participant experience from planning to delivery.

I independently manage large-scale operations for 50–100 participants per program, handling vendor negotiation, bookings, cultural programming, accounts payable coordination, and real-time problem solving in high-pressure environments. Currently, as Operations Manager (Remote, Ireland), I oversee accommodation allocations, transportation, supplier negotiations, activity scheduling, operational budgets, and the recruitment/onboarding of seasonal staff to ensure smooth delivery and high participant satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Seda College

Jun 2024 - Present (1 year 11 months)

Independently manage end-to-end Erasmus+ immersion program operations in Ireland for 50–100 participants per program, coordinating accommodation, excursions, transportation, supplier negotiations, and activity schedules. Serve as the main liaison for agencies and group leaders, oversee budgets/invoices/payments, and resolve issues in real time to protect participant experience.

Erasmus+ Program Management Participant Experience Real Time Issue Resolution Trello Notion

Current

Marketing Assistant

Current

Lucid Travel

Jun 2021 - Present (4 years 11 months)

Supported business development by nurturing B2B relationships with partners and optimizing communication flows using customized solutions. Created and implemented targeted marketing campaigns using email automation and social media, and helped improve client engagement through customer success strategies contributing to revenue growth.

Business Development Partner Relationship Management Email Marketing Automation Social Media Content customer success strategy Client Engagement

Marketing Assistant

Seda College

May 2022 - Jun 2024 (2 years 1 month)

Managed multi-channel marketing to promote educational programs, including social media, email automation, and offline collateral. Supported product development by leading UX design work and informing business strategy for Movepay.

Social Media Management Email Automation Offline Collateral Production UX Design Product Development Marketing Campaign Management Canva

Digital Marketing Consultant

Travessia Marketing Agency

Apr 2019 - Dec 2022 (3 years 8 months)

Led digital marketing strategy for diverse clients, developing brand narratives and end-to-end campaign plans. Managed social media for up to 11 clients and created tailored travel plans and e-books for tourism brands.

Digital Marketing Strategy Brand storytelling Social Media Management Influencer Marketing Content Creation Campaign Planning Travel Plan & E Book Development Client Account Management

Hospitality Manager

Kemble Inn Boutique Hotel

May 2019 - Nov 2019 (6 months)

Oversaw event bookings and group reservations, managing logistics for bespoke client requests. Organized and executed weddings, family brunches, and corporate events while providing high-level guest services across F&B, concierge, and hosting.

Event Management Guest Service Concierge Operations

Production Manager & Concierge

Casa Na Praia Hotel

Dec 2018 - Apr 2019 (4 months)

Organized and executed in-house thematic events, including weddings and seasonal programs, managing production with a focus on unique guest experiences. Managed hotel social media and fostered guest community engagement to strengthen brand presence.

Event Production Management Concierge Services Guest Experience Delivery Social Media Management

Marketing Manager

ClubVentos WaterSports Resort

Jul 2018 - Dec 2018 (5 months)

Designed and implemented marketing strategies and promotional events to significantly boost bar and restaurant revenue. Coordinated press trips and beachfront wedding programming, including a wedding guide with F&B packages and weekly cultural events.

Restaurant Bar Marketing Press Trip Coordination Wedding Marketing Packages Event Coordination Logistics Planning Revenue Growth Support

Events Coordinator & Sales

Brothers Bar

Oct 2013 - Sep 2016 (2 years 11 months)

Managed luxury event bar services and delivered tailored client experiences for high-end events. Supervised up to 15 simultaneous events to ensure smooth operations and high service standards.

Client Relationship Management Luxury Event Support Service standards Event Logistics Sales Support

Senior Travel Consultant

STB Student Travel Bureau

Oct 2009 - Jun 2013 (3 years 8 months)

Managed corporate group travel arrangements, overseeing complex event logistics and vendor negotiations for tailor-made itineraries. Delivered bespoke travel solutions for high-profile clients.

Corporate Travel Itinerary Design Event Logistics Tailor Made Travel Planning Client Consulting

Junior Travel Consultant

EF Education First

May 2007 - Oct 2009 (2 years 5 months)

Advised and sold international educational travel packages, customizing itineraries to individual client needs and preferences. Supported clients from initial guidance through package selection and itinerary tailoring.

International Travel Planning Client Advisory Travel Package Consultation