IM

Open to opportunities

Izabela Morgado

@izabelamorgado

Senior tourism group leader combining public relations communication and memorable guest experiences.

What I'm looking for

I want to keep leading tourism groups and delivering high-energy guest experiences, combining public relations communication, customer service, and events production for an international team that values hospitality and initiative.

I’m a Tourism and Public Relations professional with strong customer-facing experience across guides, hospitality, and guest entertainment. I’ve led and monitored travel and tourism experiences, including roles like Senior Group leader, Tour Monitor and Entertainer, and Front office.

I bring excellent communication skills for dynamic, multicultural environments—supported by training in Communication and Neurolinguistic, Oratory and Public Speaking, and Improvisation. I enjoy building energy for teams and guests while handling real-time operations, including flight attendant work monitored by EASA, IATA and IAA.

Experience

Work history, roles, and key accomplishments

IT

Senior Group Leader

Intro Travel

Jan 2023 - Jul 2025 (2 years 6 months)

Led and guided senior tourism groups across multiple destinations, coordinating day-to-day itinerary execution and guest support.

Group Customer Service Cultural Interpretation Multilingual Communication Conflict Resolution Team Coordination

SL

Ranger

Santa’s Lapland

Nov 2022 - Dec 2022 (1 month)

Worked as a ranger with a focus on improvisation and live guest engagement at Santa’s Lapland in Finland.

Improvisation Customer Service Communication Teamwork Positive Guest Experience

TH

Front Office

The Samuel Hotel

Jul 2022 - Nov 2022 (4 months)

Provided front office support and guest services at The Samuel Hotel during the stated employment period.

Guest Services Customer Service Multilingual Communication

VA

Junior Host

Vacansoleil

Apr 2022 - Jul 2022 (3 months)

Supported events production and guest entertainment activities at Camping La Torre del Sol for Vacansoleil.

Event Production Team Coordination Communication Hospitality Scheduling Customer Service

CA

Receptionist

Camarote.com

Jan 2020 - Mar 2020 (2 months)

Handled receptionist and guest communication duties for Brazilian/Portuguese visitors at Camarote.com during short-term employment.

Reception Customer Service Multilingual Communication Administrative Support Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

UU

Universidade Salvador (UNIFACS)

Tourism and Public Relations

Graduated in June 2022 from Universidade Salvador (UNIFACS), studying Tourism and Public Relations. Lived in Spain and reported Spanish proficiency.

Tech stack

Software and tools used professionally

WhatsApp

Jan

Interested in hiring Izabela?

You can contact Izabela and 90k+ other talented remote workers on Himalayas.

Message Izabela

People also viewed

View all talent

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!