Stephanie Páez

Responsible for staff scheduling, recruitment support, client and employee record management, compliance administration, payroll support, and ensuring continuity of care services.

Led workforce planning and labour forecasting to support multi-site operational efficiency. Ensured compliant workforce scheduling aligned with Working Time legislation and business demands.

Reviewed and tagged digital content with precision, applying policy rules to maintain a safe, engaging, and trustworthy online community.

Handled bookings, schedule changes, and cancellations. Arranged hotel accommodations for disrupted passengers and provided real-time assistance through social media and live chat platforms.

Optimized conversion funnels and analyzed SEO, SEM, Display, Social Media & Email Marketing to drive traffic and improve ROI.

Ensured crew documentation compliance and operational readiness. Planned and adapted training schedules to meet operational demands, coordinating with cross-functional teams.

Gathered and analyzed data from multiple systems to build strong EU261 case files. Reviewed and processed customer claims with precision, ensuring compliance and high-quality resolution.

Delivered personalized service while managing bookings and rental contracts. Actively upsold mobility solutions, contributing to revenue growth and ensuring policy compliance.

Managed day-to-day operations of the peer-to-peer car rental platform. Oversaw booking flow, user verifications, and incident resolution, contributing to improved user experience.

Streamlined order processing and inventory management of office supplies, ensuring operational efficiency and cost control. Coordinated meeting room setups based on client requirements.

Provided exceptional customer service throughout the rental process, from reservations to vehicle returns. Promoted additional products and services, contributing to branch revenue growth.

Managed customer interactions and closed vehicle rental sales in a fast-paced environment. Promoted additional products and services, consistently exceeding sales targets.

Managed individual and group reservations via phone, email, and online platforms, ensuring accurate data entry and optimal occupancy rates. Provided personalized service to guests.

Welcomed guests, managed check-in and check-out procedures, and provided information on hotel services and local attractions. Handled bookings and resolved guest inquiries.

Completed a course in search engine marketing covering SEO, SEM, and web analytics.

Completed a Java foundations programming course.

Pursued a Master in Digital Marketing.

Studied Travel and Tourism Management.