Carmen Plaatjies

Provided confidential welfare and wellbeing support to a diverse international crew, planning and delivering wellbeing initiatives and coordinating crew forums. Collaborated with multiple departments to support crew wellbeing and maintain confidential records.

Prepared and cooked high-quality food products in the galley, supporting junior team members and ensuring compliance with safety and public health policies. Maintained cleanliness and assisted with food service and demonstrations.

Presented and promoted products/services to customers, performing cost-benefit analysis and building positive relationships. Reached out to leads through cold calling and resolved customer issues to maximize satisfaction.

Greeted and served customers promptly, ensuring food presentation met hotel standards. Created desserts for conferences and a la carte items, and maintained health and safety standards as part of the QPRO committee.

Greeted and served customers promptly, creating commercial bakery items and breakfast items. Assisted the manager with weekly order sheets and stock counts for the bakery department.

Maintained a friendly and professional manner, ensuring food presentation met restaurant standards. Produced customer orders promptly, including desserts and breads for a la carte and buffet menus.

Shadowed and was trained by the executive chef and chef de partie, catering for teachers and learners according to dietary requirements. Assisted with school functions, dinners, and sports days.

Completed Leadership & Management Essentials training in 2026.

Completed STCW full course in 2023.

Completed National Certificate in Professional Cookery from 2018 to 2019.

Bachelor of Social Sciences in Psychology and English Studies from 2015 to 2018.

Completed Grade 12 in 2014.