Carmen Martinez
@carmenmartinez
Bilingual Direct Support Professional committed to client well-being.
United StatesWhat I'm looking for
As a bilingual Direct Support Professional and Client Service Specialist, I am dedicated to enhancing the well-being of clients through compassionate support and effective communication. My experience spans healthcare, social services, and customer care, where I have honed my skills in resolving customer issues and supporting individuals with disabilities. I pride myself on my calm demeanor, attention to detail, and cultural sensitivity, which allow me to foster independence and build strong relationships with clients.
In my current role at Tender Love Home Services, I support clients with daily living activities, promote social connections, and document client behavior to ensure personalized care. Previously, as a Client Service Representative Trainer at Alverno Clinical Laboratories, I provided high-quality customer service in both English and Spanish, trained new staff, and maintained compliance with organizational standards. My commitment to client advocacy and community integration drives my professional ethos.
Experience
Work history, roles, and key accomplishments
Direct Support Professional
Tender Love Home Services
Apr 2024 - Present (1 year 2 months)
Supported clients with daily living activities, including hygiene, meal preparation, and medication administration. Fostered social connections and community inclusion for individuals with disabilities, guiding them in building self-advocacy and decision-making skills.
Direct Support Professional
Tender Love Home Services
Apr 2024 - Present (1 year 2 months)
Supported clients with daily living activities, including hygiene, meal preparation, and medication administration, while fostering social connections and community inclusion for individuals with disabilities. Documented client behavior, reported significant changes, and guided clients in building self-advocacy and decision-making skills, ensuring a safe and culturally sensitive environment.
Client Service Representative Trainer
Alverno Clinical Laboratories
Jul 2021 - Apr 2024 (2 years 9 months)
Provided high-quality customer service in English and Spanish across multiple platforms, efficiently resolving client inquiries related to billing, product information, and service issues. Trained new staff on procedures, client communication, and problem-solving strategies, while maintaining accurate records and ensuring compliance with organizational standards.
Client Service Representative Trainer
Alverno Clinical Laboratories
Jul 2021 - Present (3 years 11 months)
Provided high-quality customer service in English and Spanish across multiple platforms, efficiently resolving client inquiries related to billing, products, and services. Trained new staff on procedures, client communication, and problem-solving strategies, ensuring accurate record maintenance and compliance with organizational standards.
Education
Degrees, certifications, and relevant coursework
Ivy Tech Community College of Indiana
Associate of Applied Science, Social Work
Currently pursuing an Associate of Applied Science in Social Work. This program focuses on foundational social work principles and practices, preparing students for entry-level roles in social services.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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