Open to opportunities

Carmela Martinez

@carmelamartinez

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Healthcare-focused customer service professional with 6+ years in patient care, scheduling, and insurance verification.

United States

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What I'm looking for

I’m looking for a remote role where I can support patients and customers through scheduling, insurance verification, and medical or call center assistance—bringing calm, accurate documentation and exceptional phone support while helping resolve issues quickly.

I’m a healthcare and customer service professional with 6+ years of experience supporting patients and teams through patient scheduling, insurance verification, and front-office operations. I’ve built a reputation for high-volume phone communication, dependable documentation, and clear problem resolution in fast-paced settings.

In recent roles as a Registered Dental Assistant / EFDA, I coordinated patient scheduling and treatment workflows while maintaining accurate electronic patient records and confidential documentation. I also supported treatment planning, insurance-related processes, and patient communication, bringing exceptional customer service while managing multiple priorities—plus prior experience handling inbound/outbound calls and collections account issues.

Experience

Work history, roles, and key accomplishments

Registered Dental Assistant / EFDA

Chattanooga Family Dentistry

Nov 2024 - Jan 2026 (1 year 2 months)

Coordinated patient scheduling and treatment workflow in a fast-paced office. Maintained electronic patient records and supported treatment planning, insurance-related processes, and patient communication.

Patient Scheduling Treatment Workflow Support Treatment Planning Insurance Verification Patient Communication Electronic Health Records (EHR)Customer Service

Registered Dental Assistant

Cloudland Dental

Feb 2021 - Nov 2024 (3 years 9 months)

Managed appointment scheduling and patient communications, and coordinated treatment plans. Verified insurance coverage and maintained organized electronic records and documentation while supporting office operations.

Patient Scheduling Patient Communication Insurance Verification Electronic Health Records (EHR)Documentation Administrative Support Customer Service

Registered Dental Assistant

Dr. Jeffery A. Carson

Oct 2020 - Jan 2021 (3 months)

Maintained accurate patient records and documentation and supported front-office communication. Assisted with daily clinical and operational workflows and administrative tasks.

Documentation Administrative Support

Collections Specialist

Check Into Cash

Feb 2019 - Oct 2020 (1 year 8 months)

Handled high-volume inbound and outbound customer calls to resolve account issues. Arranged payment solutions, performed accurate data entry, and maintained confidential customer and financial information.

Collections Phone Support Data Entry Confidentiality