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Carlos Ybanez

@carlosybanez

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IT Lead at BookkeepingOps supporting the migration to EvoVoice and managing cloud-based telephony.

Germany

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At BookkeepingOps, I support the migration from the existing phone system to EvoVoice, a cloud-based telephony platform. I configure call flows, users, and endpoints, and troubleshoot calling issues with the team and EvoVoice support.

At Strategic Office Support Inc, I managed the modern workplace and enterprise IT environment, including Microsoft 365, Entra ID, Exchange Online, Teams, and Intune. I led endpoint management and infrastructure projects, including the setup and expansion of two office locations.

Earlier, I administered Windows servers, Active Directory, and networking at Delonix Marketing Corporation and Integrated Computer Systems. I also supported workplace IT at the Local Government Unit Cortes, Bohol.

Experience

Work history, roles, and key accomplishments

Current

IT Lead

Current

BookkeepingOps

Jul 2026 - Present (3 months)

Lead IT support and migration to EvoVoice cloud-based VoIP platform. Configure and troubleshoot call flows, endpoints, and telephony issues, and document processes.

EvoVoice VoIP Telephony Troubleshooting Documentation Remote Collaboration

IT Manager

Strategic Office Support Inc

Nov 2020 - Aug 2025 (4 years 9 months)

Managed modern workplace and enterprise IT environment, supporting Microsoft 365, Entra ID, Exchange Online, Teams, Intune, and cloud services. Led infrastructure projects, vendor management, and compliance initiatives.

Microsoft 365 Entra ID Exchange Online Teams Intune SharePoint MFA Conditional Access Device Compliance Endpoint management Vendor Management Project Management Budgeting SOC2 HIPAA ISO 27001 Sophos EDR Fortinet Firewalls

Junior System Administrator

Delonix Marketing Corporation

Mar 2019 - Mar 2020 (1 year)

Managed IT tickets and provided desktop support for Windows workstations. Administered Active Directory, maintained IT assets, and performed server administration and security patching.

Active Directory Windows Server IT Support Troubleshooting Asset Management Sophos Firewall Networking Backup Antivirus

Project Engineer

Integrated Computer Systems

Jan 2017 - Jan 2019 (2 years)

Provided Level 2 technical support and led infrastructure deployment projects. Installed and configured Windows servers, Active Directory, and networking equipment, and supported client environments.

Windows Server Active Directory Networking Troubleshooting Project Coordination client support Preventive Maintenance Backup Verification

IT Staff

Local Government Unit Cortes

Jul 2016 - Jan 2017 (6 months)

Provided first-line desktop and workplace IT support to government offices. Diagnosed and resolved Windows workstation issues, installed software, and maintained IT inventory.

Desktop Support Windows Troubleshooting Software Installation Hardware Deployments Inventory Management