Carlos User

I've supported e-commerce customers at Workwizer across Amazon, eBay, and company websites, resolving order, shipping, return, exchange, refund, and warranty concerns through phone, email, and chat.

Previously at Concentrix, I managed transaction processing, reimbursements, account reconciliations, refunds, and discrepancy investigations while maintaining accurate, compliant records. At Inspiro and IBEX Global, I handled payment-related inquiries, account updates, refunds, replacements, and customer documentation across chat, email, and voice channels.

I bring a Bachelor’s Degree in Accounting and Auditing, advanced English, and strong Excel capabilities to financial and back-office workflows.

I'm focused on clear communication, accurate documentation, and efficient coordination with internal teams to resolve customer and operational issues.