Carlos OssaCO
Open to opportunities

Carlos Ossa

@carlosossa

Dynamic Senior Analyst with a passion for refining customer experiences.

Colombia

What I'm looking for

I am looking for a role that challenges my analytical skills and enhances customer experiences.

Greetings, I am Carlos, a dynamic individual who embodies the capacity to amplify my skills and channel them effectively into a spectrum of projects, roles, and aspirations. Rooted in a passion for refining customer experiences and driving professional advancement, I thrive in environments that challenge my analytical abilities.

With experience as an Online Content Moderator at TaskUs and a Travel Agent utilizing Amadeus and Sabre systems, I have honed my skills in managing complex tasks and ensuring compliance with community standards. My role involved creating and managing travel itineraries, issuing tickets, and providing customers with accurate travel information, all while maintaining up-to-date knowledge of airline policies and promotions.

As a Junior Analyst and Accounts Payable professional at Hubtek-Taylor Logistics, I provided essential support to the workforce team and management by managing schedules and coordinating documentation. I am eager to leverage my diverse skill set in a challenging new role that allows me to contribute to team success and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

TA
Current

Online Content Moderator

TaskUs

Jan 2024 - Present (1 year 5 months)

As a Meta Content Moderator, I was responsible for reviewing and moderating content across Meta's platforms, including Facebook, Instagram, and Threads. My role ensured that all content adhered to community standards and policies, maintaining a safe online environment.

CO

Travel Agent

Concentrix

Jan 2023 - Jan 2024 (1 year)

As a travel agent utilizing Amadeus and Sabre systems, I managed flight bookings, created travel itineraries, and issued tickets. My responsibilities included processing changes and cancellations, and providing accurate travel information to ensure smooth and efficient travel experiences for clients.

Education

Degrees, certifications, and relevant coursework

SG

San Luis Gonzaga

High School Diploma, General Studies

Completed high school education at San Luis Gonzaga, focusing on foundational academic subjects.

UD

Udemy

Certificate, Finance

Completed an online course on Crypto & Stocks Market through Udemy, gaining knowledge in financial markets and digital assets.

Tech stack

Software and tools used professionally

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Carlos Ossa - Online Content Moderator - TaskUs | Himalayas