CA
Open to opportunities

Carlos Alberto Fuentes Alvarado

@carlosalbertofuentes

Experienced customer care professional in logistics and supply chain.

Mexico
Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am Carlos Alberto Fuentes Alvarado, a dedicated professional with a Bachelor's degree in International Business from Universidad Tecmilenio. With extensive experience in customer care and service, I have a proven track record in the logistics and supply chain industry, specializing in over-the-road, railroad, and airfreight operations for both export and import. My expertise includes planning and monitoring shipments, ensuring timely delivery, and maintaining high-quality standards.

Throughout my career, I have held positions such as Logistics Coordinator at Barry Callebaut Mexico and Customer Service Representative at Transplace de México. In these roles, I have been responsible for managing daily operations, coordinating with various stakeholders, and implementing effective solutions to streamline processes. My strong analytical skills and proficiency in transportation management systems like TMS and SAP have enabled me to contribute significantly to my teams and enhance customer satisfaction.

I am passionate about delivering exceptional service and support, and I thrive in fast-paced environments where I can utilize my skills in teamwork, decision-making, and problem-solving. I am eager to bring my expertise to a new opportunity where I can continue to grow and make a positive impact.

Experience

Work history, roles, and key accomplishments

BM
Current

Logistics Coordinator

Barry Callebaut Mexico

Jul 2024 - Present (1 year)

Responsible for activities related to cocoa powder and chocolate, ensuring the timely printing of delivery notes for sales orders on SAP. Managed daily schedule checks for all orders shipping the next day and tracked daily reports such as Quality Hold and Open Orders.

TM

Customer Service Representative

Transplace de Mexico

Sep 2020 - Oct 2021 (1 year 1 month)

Planned shipments for export and import using the TMS platform and followed up on shipments for US border crossing and customs clearance. Maintained direct contact with carriers, border transfers, and customs agencies.

UM

Customer Service In-House at Mondelez International

UPS SCS Mexico

Aug 2015 - Feb 2019 (3 years 6 months)

Followed up on the export of finished goods by road and rail to USA and Canada, maintaining direct contact with the client's warehouse, carriers, customs agency, and cross-border teams. Coordinated trial shipments and implemented an online tracker for export shipments.

Education

Degrees, certifications, and relevant coursework

UT

Universidad Tecmilenio

Banchelor in International Business, International Business

2011 - 2014

Experienced Customer Care and Service with a demonstrated history working in the logistics and supply chain industry. Specialized in areas like over the road, railroad and airfreight, for export and import. Planning and monitoring shipments. Skilled in transportation systems like TMS, SAP and Microsoft Office. Strong sense of responsibility, urgency and professional support, with a Banchelor's deg

Tech stack

Software and tools used professionally

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Carlos Alberto Fuentes Alvarado - Logistics Coordinator - Barry Callebaut Mexico | Himalayas