Carlos Alberto Fuentes Alvarado
@carlosalbertofuentes
Experienced customer care professional in logistics and supply chain.
What I'm looking for
I am Carlos Alberto Fuentes Alvarado, a dedicated professional with a Bachelor's degree in International Business from Universidad Tecmilenio. With extensive experience in customer care and service, I have a proven track record in the logistics and supply chain industry, specializing in over-the-road, railroad, and airfreight operations for both export and import. My expertise includes planning and monitoring shipments, ensuring timely delivery, and maintaining high-quality standards.
Throughout my career, I have held positions such as Logistics Coordinator at Barry Callebaut Mexico and Customer Service Representative at Transplace de México. In these roles, I have been responsible for managing daily operations, coordinating with various stakeholders, and implementing effective solutions to streamline processes. My strong analytical skills and proficiency in transportation management systems like TMS and SAP have enabled me to contribute significantly to my teams and enhance customer satisfaction.
I am passionate about delivering exceptional service and support, and I thrive in fast-paced environments where I can utilize my skills in teamwork, decision-making, and problem-solving. I am eager to bring my expertise to a new opportunity where I can continue to grow and make a positive impact.
Experience
Work history, roles, and key accomplishments
Logistics Coordinator
Barry Callebaut Mexico
Jul 2024 - Present (1 year)
Responsible for activities related to cocoa powder and chocolate, ensuring the timely printing of delivery notes for sales orders on SAP. Managed daily schedule checks for all orders shipping the next day and tracked daily reports such as Quality Hold and Open Orders.
Customer Service Representative
Transplace de Mexico
Sep 2020 - Oct 2021 (1 year 1 month)
Planned shipments for export and import using the TMS platform and followed up on shipments for US border crossing and customs clearance. Maintained direct contact with carriers, border transfers, and customs agencies.
Customer Service In-House at Mondelez International
UPS SCS Mexico
Aug 2015 - Feb 2019 (3 years 6 months)
Followed up on the export of finished goods by road and rail to USA and Canada, maintaining direct contact with the client's warehouse, carriers, customs agency, and cross-border teams. Coordinated trial shipments and implemented an online tracker for export shipments.
Education
Degrees, certifications, and relevant coursework
Universidad Tecmilenio
Banchelor in International Business, International Business
2011 - 2014
Experienced Customer Care and Service with a demonstrated history working in the logistics and supply chain industry. Specialized in areas like over the road, railroad and airfreight, for export and import. Planning and monitoring shipments. Skilled in transportation systems like TMS, SAP and Microsoft Office. Strong sense of responsibility, urgency and professional support, with a Banchelor's deg
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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