Rodrigo HN
@rodrigohn
Bilingual logistics specialist bridging operations, compliance, and customer service.
MexicoWhat I'm looking for
I am a bilingual (Spanish native, English C1) logistics and customer-service professional with a background in biomedical electronic engineering and practical experience across international import/export, customs compliance, and supply chain operations.
At DB Schenker I processed 800+ air shipments monthly, reduced penalties by 60% through training and process improvements, and coordinated cross-functional teams to meet KPIs and maintain CBSA eManifest compliance.
I have led procurement and warehouse teams, managed regulatory affairs for medical devices, and bring strong technical skills in Excel, TMS, SAP, MATLAB and CAD tools, paired with a proactive, results-driven approach to problem solving and customer relationships.
Experience
Work history, roles, and key accomplishments
Air Import Coordinator
DB Schenker
Feb 2022 - Mar 2025 (3 years 1 month)
Processed 800+ air import shipments monthly, reduced penalties by 60% through training and process improvements, and ensured CBSA eManifest compliance while coordinating cross-functional teams to meet KPI standards.
Delivered high-volume bilingual (English/Spanish) customer support across calls and chats, handled escalations, trained new hires, and identified sales opportunities to improve satisfaction and retention.
Purchase and Logistics Manager
CEMSA - Comercial de Especialidades Médicas
Oct 2018 - Feb 2019 (4 months)
Managed procurement and international importation of medical equipment, negotiated freight rates to optimize costs and delivery, and led warehouse and distribution operations to improve inventory flow.
Regulatory Affairs Intern
CEMSA - Comercial de Especialidades Médicas
Jul 2017 - Sep 2018 (1 year 2 months)
Supported regulatory affairs for medical devices, translated technical documentation, negotiated with manufacturers for partnerships, and prepared COFEPRIS import permits and sanitary licenses.
Education
Degrees, certifications, and relevant coursework
Toronto School of Management
Diploma, Digital Business Management
Completed a Diploma in Digital Business Management focused on digital business practices and management tools.
ILAC International College
Diploma, Health Care Administration
Completed a Diploma in Health Care Administration covering administrative practices for healthcare settings.
Toronto School of Management
Diploma, Business Administration
Completed a Diploma in Business Administration with coursework in business fundamentals and administration.
Universidad Autónoma de Guadalajara
Bachelor's Degree, Biomedical Electronic Engineering
Earned a Bachelor's degree in Biomedical Electronic Engineering with emphasis on medical devices and electronics.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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