I've supported healthcare operations at Complexcare Solution and United Healthcare through Teleperformance, resolving client, member, and provider inquiries while documenting interactions accurately and maintaining compliance.
As an Operations Supervisor, I coached advocates through call-flow training, side-by-sides, role plays, and action plans; drove KPI performance and morale; managed tickets, reports, data entry, payments, and attendance-related tasks. I bring customer service, de-escalation, administrative support, and the ability to meet fast-paced daily and hourly deadlines.
