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@kiaraortiz
Friendly and detail-oriented professional with 7+ years in customer service.
As a dedicated professional with over seven years of experience in customer-facing roles, I have honed my skills in providing exceptional service and leading teams effectively. My journey began as an Assistant General Manager, where I managed a high-volume customer service operation, ensuring that every guest received an outstanding experience. I trained and supported a team of 21 employees, focusing on customer service best practices, conflict resolution, and upselling techniques. My ability to address and resolve customer concerns quickly has fostered loyalty and repeat business.
In my role as a Lead Teacher at Kinder College, I further developed my communication and organizational skills. I led daily classroom operations, creating a positive and engaging environment for students and staff. I communicated regularly with parents, providing updates and resolving concerns promptly. My experience as a Caregiver at Roseland Healthcare has allowed me to demonstrate my compassion and problem-solving abilities while maintaining detailed records and ensuring compliance with healthcare standards. I am eager to bring my dedication and positivity to a remote customer service role.
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Work history, roles, and key accomplishments
Roseland Healthcare
Oct 2024 - Present (1 year 1 month)
Provided compassionate, individualized support to clients, maintaining strong communication with families and care teams. Demonstrated patience and problem-solving skills while addressing client needs and concerns.
Kinder College
Jun 2024 - May 2025 (11 months)
Led daily classroom operations and maintained a positive, engaging environment for students and staff. Coordinated lesson plans and adapted to individual student needs, showcasing strong organizational and multitasking abilities.
Aplin Horizon
Jan 2018 - Jun 2024 (6 years 5 months)
Managed a high-volume customer service operation, ensuring exceptional guest experiences through effective leadership and coaching. Trained and supported a team of 21 employees in customer service best practices, conflict resolution, and upselling techniques.
Degrees, certifications, and relevant coursework
Diploma, General Studies
2015 - 2019
Obtained a high school diploma from Cypress Falls High School. The curriculum focused on general studies, preparing students for higher education or entry into the workforce.
Software and tools used professionally
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