Kiara Ortiz

As a dedicated professional with over seven years of experience in customer-facing roles, I have honed my skills in providing exceptional service and leading teams effectively. My journey began as an Assistant General Manager, where I managed a high-volume customer service operation, ensuring that every guest received an outstanding experience. I trained and supported a team of 21 employees, focusing on customer service best practices, conflict resolution, and upselling techniques. My ability to address and resolve customer concerns quickly has fostered loyalty and repeat business.

In my role as a Lead Teacher at Kinder College, I further developed my communication and organizational skills. I led daily classroom operations, creating a positive and engaging environment for students and staff. I communicated regularly with parents, providing updates and resolving concerns promptly. My experience as a Caregiver at Roseland Healthcare has allowed me to demonstrate my compassion and problem-solving abilities while maintaining detailed records and ensuring compliance with healthcare standards. I am eager to bring my dedication and positivity to a remote customer service role.