Open to opportunities

carla scognamiglio

@carlascognamiglio

Message

Customer Support Specialist with strong communication and problem-solving skills.

Italy

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Support Specialist with extensive experience in enhancing customer satisfaction and streamlining support processes. Currently, I work at Together Price in Rome, where I have honed my skills in customer care and CRM management since July 2019. My role involves supporting customers through various channels, including email, chat, and phone, while also simplifying their journey and collecting valuable feedback to improve our services.

In addition to my current position, I have a diverse background in customer care roles across different industries. My experience includes working as a Ghostwriter at Melascrivi, where I create engaging articles on predefined topics, and as a Customer Care Specialist at Mondo Convenienza, where I managed appointment scheduling and transaction support. My analytical skills were further developed during my time at Accenture, where I focused on client needs analysis and complaint management.

Experience

Work history, roles, and key accomplishments

Current

Customer Care/CRM Specialist

Current

Together Price

Jul 2019 - Present (5 years 11 months)

Currently working as a Customer Care/CRM Specialist, providing support via email, chat, and phone. Responsible for simplifying the customer journey and collecting customer satisfaction feedback. Also involved in writing FAQs and pre-written responses for the team.

Customer Support CRM Problem Solving Communication Writing Customer Journey Feedback Freshdesk Salesforce

Current

Ghostwriter

Current

Melascrivi

Jan 2020 - Present (5 years 5 months)

Working as a freelance ghostwriter, writing articles on various predefined topics. This role requires strong writing skills and the ability to adapt to different styles and subjects.

Articles Research Content Creation Adaptive Writing Time Management Communication

Customer Care Specialist

Mondo Convenienza

Jan 2018 - Oct 2018 (9 months)

Provided customer care support, including planning appointments for merchandise deliveries and assisting with transactions. Managed customer inquiries and supported delivery fleets.

Customer Support Delivery Management Customer Management Communication Problem Solving Teamwork

Junior HR Consultant

Skills4u

Oct 2016 - May 2017 (7 months)

Assisted in HR consulting tasks, including analyzing client business needs, posting job ads, and organizing interviews. Also scheduled training courses and monitored distance learning.

HR Consulting Job Posting Interviewing Training Business Analysis Communication Time Management

Customer Relationship Management

Accenture

Sep 2017 - Jan 2018 (4 months)

Worked in customer relationship management, focusing on client needs analysis, complaint management, and data collection for electric vehicle charging stations.

Needs Analysis Customer Relations Management Data Collection Problem Solving Communication Team Collaboration

Customer Care Specialist

Eni

Aug 2013 - Aug 2016 (3 years)

Provided customer assistance in the retail and middle markets for gas and electricity services, focusing on complaint management and customer support.