CP

Looking for a job

Carla Potgieter

@carlapotgieter

Administrative professional at DTec Installations who improved productivity by 75% and coordinated customer bookings and technician schedules.

What I'm looking for

I’m looking for a change in direction and a part-time opportunity or hybrid role. I’m available to work weekends.

At DTec Installations, I coordinated customer operations, maintained client records, and booked appointments for technicians. I improved productivity by 75% through administrative functions and also assisted customers with online orders and sales.

At Carrot Cars, I supported clients as a Client Success Manager and handled credit control, account requests, and customer queries. I’m now ready to return to work after a career break and am looking for a change in direction, ideally in a part-time or hybrid role.

Experience

Work history, roles, and key accomplishments

DI

Booking Coordinator & Administrator

DTec Installations

Apr 2024 - Oct 2024 (6 months)

Coordinated customer operations, maintained client database, managed communications, and improved productivity by 75% through administrative functions.

Booking Coordination Client Relations Data Entry Diary Management Communication Skills Supplier Liaison Administrative Support

CC

Client Success Manager

Carrot Cars

Nov 2021 - Mar 2024 (2 years 4 months)

Managed a ledger of 50+ active accounts, processed requests, performed credit checks, and cultivated strong client relationships.

Account Management Client Relations Credit Checks CRM GDPR Compliance Complaint Resolution

CL

Administrative Assistant

Cafepoint LLP

Sep 2021 - Oct 2021 (1 month)

Upheld customer service standards, managed queries, streamlined administrative processes, and coordinated engineer schedules.

Customer Service Administrative Support Scheduling Inventory Management Data Entry

CC

Credit Controller

Carrot Cars

Sep 2015 - Aug 2021 (5 years 11 months)

Administered credit control processes, processed invoices, chased debts, and assisted with accounting procedures.

Credit Control Invoicing Accounts Receivable Debt Collection Cash Flow Management Reporting

CC

Office Manager

Carrot Cars

Dec 2011 - Aug 2015 (3 years 8 months)

Coordinated office operations, ensured compliance, facilitated recruitment and training, and oversaw logistics.

Office Management Health and Safety Compliance Recruitment Training Logistics Route Planning

CC

Telephone Operator

Carrot Cars

Oct 2010 - Dec 2011 (1 year 2 months)

Assisted customers via phone and email, handled complaints, and maintained accurate database records.

Customer Service Communication Skills Data Entry Complaint Handling Data Protection

Education

Degrees, certifications, and relevant coursework

CH

Chartered Institute of Housing

Level 2 Certificate, Housing Practice

Completed a Level 2 Certificate in Housing Practice in 2026.

IM

Institute of Administrative Management

NVQ Level 4 Diploma, Business Administration

Completed an NVQ Level 4 Diploma in Business Administration in 2011.

Tech stack

Software and tools used professionally

Google Docs

Google Drive

Acuity Scheduling

Asana

Google Sheets

Microsoft Excel

QuickBooks

Microsoft Word

Microsoft Outlook

Availability

Looking for a job

Location

United Kingdom

Authorized to work in

Salary expectations

24k+ GBP

Job categories

Customer Success Manager Booking Coordinator Credit Controller

Skills

Administrative duties Clerical Duties Booking Coordination Customer Service Client Relations Account Management Accounts Receivable Invoicing Credit Control Credit Checks Debt Collection Transportation Coordination Logistics Coordination Diary Management Data Entry

Interested in hiring Carla?

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