Nazish Akhtar

Currently working as a Collections and Customer Service Agent, managing inbound and outbound queries for customers facing financial difficulties with rental payments. Responsible for setting up active payment plans, promise-to-pays, and one-off payments while meeting daily call quality targets.

Managed a large ledger of 1.2 million as a Credit Controller and Accounts Manager for a security company. Duties included contacting clients regarding outstanding balances, setting up payment plans, and opening new accounts.

Worked as an Accounts Manager and Credit Controller for a private building surveyors firm, chasing arrears from clients, architects, and builders. Managed invoicing, agreed payment plans, and handled client queries via phone and email.

Served as an Accounts Manager and Collections Advisor, discussing advertisements and collecting outstanding invoices from customers. Managed escalation complaints, general queries, and financial difficulties including payment plans and bankruptcy.

Worked as a Collections Advisor for a collections agency, handling accounts for various clients including Scottish Power. Responsible for contacting customers about outstanding balances, advising on tariffs, and meeting monthly collection targets.

Worked as a Student Advisor, engaging with potential students for various courses through face-to-face and telephone interactions. Managed student enrollments and handled inquiries from a diverse international student body.

Employed as a Hairdresser and Therapist, performing various hair treatments including color corrections, cuts, and perming. Also managed front-of-house duties, booked appointments, and handled the salon owner's diary.

Worked as a First Form of Contact and Processor for the TSB switchers team, accurately keying data and handling inbound and outbound calls from internal and external customers. Maintained an in-house database and addressed customer and branch complaints.

Worked as an Administrator/Scanning operative for a housing associations and software company. Gained experience in building software, electronically sending documents, and preparing paperwork for scanning.

Served as a Council Tax and Benefits Advisor, dealing with new council tax bills, benefits queries, and escalated accounts. Liaised with various internal and external departments.

Worked as a Mortgage Processor Telephonist within the collections mortgages team, handling mortgage arrears and issuing legal documents for accounts over three months in arrears. Maintained accurate records of customer shortfalls in Excel spreadsheets.

Served as a Senior Claims Handler and Senior Administrator for an accident claims company, managing non-fault road traffic accidents and slips/trips. Handled a high volume of phone calls daily and liaised with solicitors and insurance companies.

Worked as a Door-to-Door Sales Person/Canvasser, promoting government grants for home improvements such as wall insulation, loft conversions, and boilers. Progressed to team leader, managing a sales team.

Performed various hairdressing duties including haircuts, colors, blow-dries, and treatments for Afro-Caribbean hair. Also provided beauty therapy services such as eyebrow threading, waxing, and facials, while managing phone calls and salon cleanliness.

Grade: Pass

Successfully completed studies in Health Science, achieving a Pass grade.

Grade: Pass

Completed Level 2 NVQ in Hairdressing. Developed intermediate skills in various hairdressing practices.

Grade: Pass

Attained Level 3 NVQ in Hairdressing. Mastered advanced hairdressing techniques and salon management skills.

Grade: Pass

Achieved Level 1 NVQ in Hairdressing. Gained foundational skills in hairdressing techniques.

Grade: Pass

Studied Leisure and Tourism, and Business Finance, successfully passing both subjects.

Grade: English- BB, Maths - C, Science - CC, Health and social care - CC, Geography - CC, Urdu - C, German - A

Achieved GCSEs in English, Maths, Science, Health and Social Care, Geography, Urdu, and German. Developed a strong academic foundation across various subjects.