Carla De Deus

My name is Carla De Deus, and I am a dedicated customer service representative with over a decade of experience in various sectors, including financial services and tourism. I have honed my skills in providing exceptional customer support through calls, emails, and ticketing systems, ensuring that every customer inquiry is addressed promptly and effectively. My time at EML Payments Ireland has equipped me with a strong understanding of prepaid financial services, where I maintained high standards of security and compliance while delivering training sessions for new team members.

Prior to my role in financial services, I worked as a customer service and travel agent in Venezuela, where I managed reservations and inquiries for hotels, cruises, and airline tickets. My ability to adapt to changing circumstances, coupled with my strong organizational and communication skills, has allowed me to thrive in fast-paced environments. I am fluent in Spanish and have a good command of English and Portuguese, which enables me to connect with a diverse clientele.