Careen Cheruiyot
@careencheruiyot
Front desk receptionist with strong customer support and administrative workflow expertise.
CanadaWhat I'm looking for
I’m a dedicated front desk receptionist with extensive experience in customer support and administrative functions, built around managing complex workflows and high-volume communication. I’m known for strong time management, problem-solving, and the ability to de-escalate situations while delivering prompt, courteous service on the telephone and in person.
In my roles, I’ve handled inbound calls, provided information about products and services, resolved customer inquiries and complaints professionally, and escalated issues when necessary to ensure timely resolution. I also manage administrative essentials like daily correspondence, clerical duties, organized filing systems, office supply ordering, payments and receipts, and mail and packages via Canada Post and FedEx—while staying compliant with risk and compliance processes.
Experience
Work history, roles, and key accomplishments
Front Desk Receptionist
Kwesta Construction Incorporation
Jan 2024 - Present (2 years 4 months)
Handled inbound calls, mail/packages, payments, and clerical requests while providing prompt, courteous service in person and on the telephone. Resolved customer inquiries and complaints professionally, escalating when necessary, and supported visitor preparations and branch events.
Customer Support Services
Absa Bank
Nov 2021 - Aug 2023 (1 year 9 months)
Resolved and escalated customer complaints while answering inquiries about company products with accuracy and courtesy. Supported process development in the customer services centre and ensured adherence to risk, compliance, and regulatory requirements.
Call Centre Representative
Telkom Kenya
Jan 2020 - Sep 2021 (1 year 8 months)
Managed high-volume inbound and outbound calls, providing information on products and services while following call centre scripts. Researched and clarified customer issues, ensured timely resolution, and escalated cases to the appropriate department when needed.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University
Bachelor's degree in Purchasing and Supplies Management, Purchasing and Supplies Management
2013 - 2018
Completed a bachelor’s degree in purchasing and supplies management at Jomo Kenyatta University from 2013 to 2018.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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