Open to opportunities

C A Paler

@capaler

Message

I am a virtual assistant and assistant project manager

Philippines

Message

What I'm looking for

I seek remote or hybrid roles using my virtual assistant and project coordination skills in collaborative teams that value clear communication, organized workflows, and opportunities for growth.

At Sign Freaks, Inc., I coordinated multiple client signage projects from concept to completion, ensuring deadlines and quality standards were met.

I managed project timelines and vendor communications to maintain smooth workflow, and prepared proposals, mockups, and client updates, providing clear and timely communication.

As a chat support agent at Process Ninjas, Inc., I provided timely and accurate customer support via chat and email, collaborating with game developers and the Community Manager to escalate and resolve issues efficiently.

Earlier, I supported credit card holders with billing, account inquiries, credit limit changes, and fee or interest adjustments at Synchrony Global Engagement Expert Services, Inc. I graduated May 2025 with BSBA General Business Management Technology and earlier studied General Biology (2012-2014); I work fluently in English, Cebuano, and Tagalog and use Google Workspace, Microsoft Office, calendar management, and CRM tools.

Experience

Work history, roles, and key accomplishments

Assistant Project Manager

Sign Freaks, Inc.

May 2025 - Aug 2025 (3 months)

Coordinated multiple client signage projects from concept to completion, ensuring deadlines and quality standards were met while maintaining vendor communications to keep workflows on schedule.

Project Management Vendor Management Client Communication Google Workspace

Chat Support Agent

Process Ninjas, Inc.

Oct 2021 - May 2025 (3 years 7 months)

Provided timely chat and email customer support for players, collaborating with developers and community management to escalate and resolve issues and maintain a positive player experience.

Customer Support Chat Support Email Support Customer Escalation Collaboration CRM Tools Troubleshooting Ticketing Systems

Engagement Expert

Synchrony Global EngagementExpert Services, Inc.

Jan 2017 - Jan 2019 (2 years)

Handled billing and account inquiries for credit card holders, processing credit limit changes and fee/interest adjustments to ensure account accuracy and customer satisfaction.