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Cantika Dara

@cantikadara

An English Literature student and Tier 2 Customer Support Specialist delivering accurate, empathetic solutions under pressure. I combine a strong ling

Indonesia

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What I'm looking for

I’m looking for a role where I can combine customer support excellence with multilingual communication and translation skills, collaborate with logistics and internal teams, and grow in a fast-paced environment that values empathy, clarity, and problem-solving.

Tier 2 English Customer Support Specialist and English Literature student with a strong background in multilingual communication and problem-solving. Currently managing high-priority escalations and cross-channel support at Ivosights (Halara Project), I excel at coordinating with logistics and internal teams to troubleshoot issues and ensure seamless order fulfillment. Drawing on prior experience in audiovisual translation, social media management, and program administration, I apply a detail-oriented, solution-driven approach to deliver exceptional service and clear communication in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Tier 2 English Support Specialist

Current

Ivosights (Halara Project)

Jan 2025 - Present (1 year 10 months)

Handled complex customer escalations and high-priority cases while ensuring timely resolutions in line with company SOPs and service standards. Managed high-volume inquiries across social media, live chat, and email, and coordinated with logistics teams to troubleshoot shipping issues and support end-to-end fulfillment.

Live Chat Customer Escalation Order Status Support Logistics Coordination Social Media Customer Service Email Support After Sales Support

Translation & Social Media Intern

Language Training Center

Oct 2024 - Nov 2024 (1 month)

Translated and managed academic modules for the Pro-TEFL program to maintain accuracy and linguistic standards. Supported front-desk inquiries and contributed to TikTok content creation, while ensuring testing equipment was ready for assessments.

Translation Accuracy Program Information Support TikTok Content Support

Multilingual Audiovisual Intern

Leika Management

May 2024 - Aug 2024 (3 months)

Created and translated subtitles for long-form videos, ensuring accuracy and cultural relevance for international audiences. Managed end-to-end video projects within a weekly production cycle and supported AI-assisted synchronized output to meet deadlines.

Subtitling Weekly Project Cycle Management

Community Service Program Assistant

PKM MBS Pleret

Aug 2023 - Oct 2023 (2 months)

Organized materials for news and reporting requirements to ensure completeness and accuracy. Edited and translated draft book sections for publication standards and handled participant inquiries to support effective communication.

Communication Skills Report And News Materials Management Editing Translation Draft Book Preparation Publication Standard Editing